Frequently Asked Questions

A building permit is the basic administrative device required by the State of North Carolina that must be obtained prior to construction or alteration of any building, structure, plumbing, mechanical, or electrical system. In some cases, exemptions from requirements for building permits are applicable, and the Building Inspection Division should be contacted to determine if a project is exempt. (G.S. 160A-417)

In order to obtain a building permit for any building or construction work in Apex you must first fill out a permit application and checklist for 1 and 2 family dwellings and commercial construction. They can be found on the Obtaining a Building Permit Page.

Upon receipt of a permit application and / or plans, the plan review staff will review the information for technical content and completeness. After determining that all necessary information has been supplied, approval for the issuance of the permit will be authorized and the applicant will be notified that the permit is ready to be purchased and picked up.

The review process may take only a few minutes to review the application for a single trade mechanical or electrical permit, and as long as 1-10 working days for review of building construction plans for decks, porches, additions, new homes, and commercial construction depending on work load. Occasionally permits may take longer depending on the number of plans in review.

In every case the review time will be as short as possible.

Once a permit has been obtained, authorization to commence construction within the scope of the permit is granted. It is the responsibility of the contractor to conform to the building and technical codes for all installations or repairs of a building or service system and to schedule all the required inspections.

A homeowner acting as general contractor assumes the same responsibility for code compliance as a licensed general contractor.

Typical construction projects requiring permits and inspections include, but are not limited to: room additions, decks, roofs over decks and swimming pools greater than 24” deep. Also, finishing basements, bonus rooms and attics, lawn irrigation systems and accessory buildings. All installations or modifications to electrical, plumbing, or heating or air conditioning systems also require a permit.

For more information please contact the Building Inspection Permit Office at (919) 249-3418 or visit the Building Inspection Permit page.

In most cases, North Carolina State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. For more information, please contact our staff.

Consumer Awareness information is provided by the North Carolina Licensing Board of General Contractors. To read information about selecting a contractor, contracts, permits, and other helpful information, visit their website.

Because construction projects vary greatly as to their type and scope, no single set of guidelines can offer in-depth detail of the inspection process for all projects.

For example, a basic room addition requires footing, foundation, rough-in, insulation and final inspections - in that order. Details of the required components for each of these inspections are listed in the NC State Building Codes.

Additionally, information identifying the readiness of projects for inspection and how to schedule inspections is listed in the publication 1 and 2 Family Dwelling Construction Policies and Inspection Procedures. Commercial construction information can be found in the Commercial Construction Policies and Inspection Procedures publication. Authorization must be obtained from the Code Enforcement Officer after each inspection to proceed to each subsequent step of construction.

Inspections must be scheduled the day before the intended inspection, prior to 2 p.m. They may be scheduled online or in person at the Building Inspection desk . Homeowner projects may be phoned in at (919) 249-3388.

The inspection request should include the type of inspection desired, the permit number assigned to the project, the street address, and / or the subdivision and lot number. For more information, please visit the Building Inspection Permit page.

NC Codes are available to purchase or to view for free at the ICC website. Code adoption and amendments are handled by the NC Dept. of Insurance, Office of State Fire Marshal. Visit their website or contact them at 800-634-7854.

Planning oriented applications and forms are available in the Apex Planning Department at Town Hall or on our Applications & Schedules page.

The Apex Historic District (view map) is located in downtown Apex and is a National Register Historic District, which includes residential, commercial, and institutional structures. The district’s period of significance is circa 1870-1950. Architectural styles include Queen Anne, Bungalow/Craftsman, Neocolonial Revival, and commercial style. There are a total of over 150 primary and secondary contributing structures. There are 2 properties in the district listed individually in the National Register of Historic Places. They are the 1914 Apex Union Depot at 220 North Salem Street and the 1911-12 Old Town Hall at 237 North Salem Street.

Inspections must be scheduled the day before the intended inspection, prior to 3 p.m. They may be scheduled in person at the Building Inspection desk or may be phoned in at (919) 249-3418. The inspection request should include the type of inspection desired, the permit number assigned to the project, the street address, and/or the subdivision and lot number.

In most cases North Carolina State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. Please contact the Building Inspection Division at (919) 249-3418 for more detailed information.

Mobile home owners shall complete a Permit Application for Manufactured Home as well as meet all regulations in the Building, Electrical, Mechanical, and Plumbing Codes and Zoning. Please contact Construction Management in order to obtain a permit and more information at (919) 249-3418.

The Land Use Plan is designed to guide the town staff and local officials in directing growth that effectively responds to the Town’s needs and priorities. The map provides designations on how land is to be used or occupied.

Typical construction projects requiring permits and inspections include: room additions; decks; roofs over decks; swimming pools greater than 42 inches deep; finishing basements; bonus rooms and attics; lawn irrigation systems; accessory buildings (see next paragraph); all installations or modifications to electrical, plumbing, or heating or air conditioning systems. For more information please contact the Building Inspection Permit Office at (919) 249-3418.

Dirt roads are typically paved by developer contributions or by the North Carolina Department of Transportation's (NCDOT) Secondary Road Improvement Program. The program was established to improve the safety and surface pavement of secondary roads throughout North Carolina.

The warrants for paving secondary roads are based on several factors including Average Daily Traffic (ADT), number of school buses, number of homes per mile, and vehicular accidents. To request more information about secondary road improvements, contact the NCDOT Division 5 Office at (919) 560-6851.

To help preserve the character of our town by keeping it neat and clean, the Town of Apex regulates signs through its Sign Ordinance. The Ordinance allows temporary signs to be placed on properties that are for sale, rent/lease, or where an activity is taking place.

Signs placed at other locations, such as those on other properties or street right-of-ways, directing attention to the sale or activity, are not permitted. All permanent signs and some temporary signs must be Town approved. The Sign Ordinance can be found in Section 8.7 of the Unified Development Ordinance (UDO) located on the Apex Planning website.

Section 8.7 of the Unified Development Ordinance provides a description of signs allowed with permit, without permit, or prohibited for specified locations and conditions.

Storage sheds are considered an accessory structures.

The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.

The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business contact the Utilities and Finance Department at (919) 249-3311.

Visit this page to connect or disconnect service.

Once a connection application has been completed, and the deposit has been paid (for applicable customers), your services can be connected as early as the next business day. Connection can also be scheduled for a future date. 

Please note that utility service connection cannot be scheduled for weekends or holidays.

You may complete an online disconnection request or call the Finance Department at (919) 249-3311 Monday-Friday, 8 am to 5 pm. We are unable to disconnect utility services on weekends or holidays.

A deposit may be required depending on your credit history. The amount is determined by several factors. Call (919) 249-3311 for more information.

Deposits are held until a good credit history has been established. For more information, please call (919) 249-3311

The Town of Apex accepts MasterCard, Visa, Discover and electronic check by telephone at (919) 249-3311. In our office we accept MasterCard, Visa, Discover, cash and personal check. The MyAccount utility customer portal accepts a variety of payment types including Apple Pay, Google Pay, credit cards (including American Express), Venmo, Paypal, and more!

Utility customers can complete an online request form or call the Finance Department at (919) 249-3311, during regular business hours.

The Town will make a one time pick-up of boxes at no charge for new residents. You must break down all boxes. Request pickup online or call Customer Service at (919) 362-8676 to schedule a pick-up date. The night before your scheduled date, place the broken-down boxes curbside. All packing materials should be placed in your recycling bin or cart.

Only household trash should be thrown in your trash cart, preferably bagged. Bagging helps keep your cart clean and reduces wind blown litter. Do not place yard waste, brush, or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should place recyclables in the labeled recycle bin for collection.

Search specific materials through the Waste Wizard.

Call the North Carolina One-Call Center at (800) 632-4949 or 811 to have your utilities marked with paint (generally within 48 hours of the call).

Contact Customer Service at (919) 362-8676 to report missed collection, or complete the online form linked here.

Call Customer Service at (919) 362-8676 or request a new cart with this online form. They will repair or replace your cart and/or bin.

Both vehicle washing and power washing are currently allowed per Town ordinance. If you have a question about the legality of a specific water-using activity, please contact Water Resources at (919) 372-7478.

Apex water customers may obtain a 45-Day New Landscape Permit for the purpose of establishing new plantings. New plantings are defined per ordinance as the installation of new sod or seed to a bare area of more than 50% of the proposed grassed area of a residential yard. Such a permit will not be granted for over-seeding of established grass. The permit will become effective at the requested start date and expire 45 days later. Unlimited irrigation will be allowed during that timeframe.

Apex water customers who use hand-held hoses will be exempt from the mandatory year-round rules and may water lawns and outdoor plants at any time. However, to remain in compliance, the hose must be held throughout the watering session.

Town of Apex water customers are allowed to use irrigation systems 3 days a week. Customers who have odd-numbered addresses may water lawns and landscapes anytime on Tuesday, Thursday and Saturday. Even-numbered addresses may water anytime on Wednesday, Friday and Sunday. Lawn irrigation is not allowed on Mondays.

To deactivate your irrigation system, please complete the Irrigation Deactivation Form found at www.apexnc.org/deactivateirrigation.  If you have any questions about this process, please contact Jessica Sloan, Water Resources Program Coordinator, at (919) 372-7478.

A written notice will be issued for a first violation of mandatory Town irrigation rules. Upon additional observation of violations, the violator will be subject to a civil penalty of up to $1,000 per violation per day. To report a violation, contact the Water Resources Department at (919) 372-7478. Water Resources staff will investigate all reports of violations.

Town of Apex electric customers now have new options for reporting power outages.

Check all breakers in your home or business and all outlets to make sure that they are not tripped. Call Electric Utilities at (919) 372-7475 to report your problem, or use the online reporting tool.

It is recommended to call the Town of Apex first and let us investigate the problem. We will advise you if it is a town problem or if you will need an electrician.

Burn permits for burning outside the corporate limits can be obtained on the Department of Forestry Services’ website. They can be issued for 30 days. If you are doing a large burn, call the Fire Department in advance at (919) 362-4001, and if the fire gets out of control, call 911.

Burning bans are usually announced on the local news channels. You can also call the Forestry Service at (919) 542-1515. Even if there is not a ban on burning, please use good judgment about burning in dry and/or windy conditions, and always be prepared before burning by having rakes and a water source nearby.

The Fire Department does child car seat inspections by appointment. Please call (919) 362-4001 to schedule a time for the inspection.

The insurance rating on your property is determined by the NC Department of Insurance, State Fire Marshal’s Office. It is based on many factors, including the number of fire stations, fire hydrants, fire personnel, just to name a few. The lower the number, the better the Fire Department’s rating. The Town of Apex is currently rated as an ISO Class 1. Areas outside the corporate limits are rated a ISO Class 2. For more information, call (919) 362-4001.

The Fire Department is required to send a certain number of trucks to the scene of any structure-related incident, based on the type of incident. Since we have no way of knowing the exact situation when we are dispatched, we have to assume that there is a fire or other emergency situation until we determine otherwise. Therefore, multiple fire trucks may be sent to your home when the call may seem minor. Other non-fire related calls may also require multiple trucks based on the situation and needs. 

Town of Apex electric customers now have new options for reporting power outages to their homes or businesses. Take a look at these 3 easy ways to let us know when the lights go out! 

The Fire Department sells green reflective address signs for $23 each. These signs allow emergency personnel to better view a house number in low light conditions. Prior to placing an order, check with your HOA to determine whether or not this is allowed in your neighborhood. They can be ordered by calling the Fire Department at (919) 362-4001 or completing this form.

The Fire Department is able to respond to some situations of animals in danger or trapped. However, there may be a situation where we are unable to help. For instance, a cat in a tree is not considered an emergency. You can also contact Wake County Animal Control at (919) 856-6911.

You should call 911 for emergencies only. An emergency is when immediate police, fire, or ambulance assistance is necessary. When you call, be prepared to state the location of your emergency, type of emergency, your name, and your phone number.

Stay calm and be prepared to answer a list of questions concerning your emergency.

If you accidentally dial 911, please do not hang up. Stay on the line and let the telecommunicator know it was an accident.  

Fingerprinting and criminal background checks are done at:

City County Bureau of Identification

3301 Hammond Road

Raleigh, NC

Phone: (919) 856-6300

You can contact the Apex Fire Department at (919) 362-4001 and speak with a car seat installation technician about installing your car seat.

Parking tickets can be paid at the Apex Town Hall 73 Hunter Street and placed in the night drop box or inside in the Finance Department. If paid inside, they must be paid between 8 am and 5 pm, Monday through Friday. State citations (not parking tickets) can be paid online here.

If you see an animal that appears to be rabid call (919) 362-8661 and report the location of the animal. Do not attempt to capture the animal. Animals with rabies will show behavioral changes, they can be excited, aggressive, depressed or lethargic. They may be uncoordinated and unfocused on the activity or presence of humans around them.

Some animals that carry rabies are raccoons, foxes, and bats. These animals, which normally avoid humans, are nocturnal and it is unusual for them to be out in daylight hours.

If you are bitten by a domestic animal, North Carolina state law requires that it be reported to the police department.

Wake County Animal Control is dispatched by the Wake County Sheriff's Office. Please call (919) 856-6911 if you need to report a stray animal.

Please go to the Town of Apex Job Opportunities page to check current openings. 

Please go to our records section for information on how to obtain a copy of a police report.

No, the Apex Police Department does not require alarm registry.

You will need to contact the Wake County Clerk of Court at (919) 792-4000.

For information on when to stop for a school bus go to NC Bus Safety.

As a general guideline, small dogs are considered to weigh less than 35 pounds and large dogs weigh greater than 35 pounds. If your small dog is comfortable with large dogs or if your medium size dog is timid and not active then choose which feels best. But always be considerate of others and their pets when choosing which part of the park to use.

Lost or stolen key cards should be reported immediately to the Parks and Recreation Department at (919) 249-3402. The lost or stolen key card will be deactivated immediately so it cannot be used by an unregistered dog owner. If a key card is lost or stolen, there is a $10 replacement fee which covers the cost of the replacement key card.

Notify the Apex Police Department immediately at (919) 362-8661 and the Apex Parks, Recreation, and Cultural Resources Department at (919) 249-3402 as soon as possible.

We are open Monday through Friday from 9am-6pm and Saturday from 9am-1pm. 

There are many ways to find out about upcoming events at The Halle:

1. Sign up to receive our weekly emails HERE
2. Like us on Facebook or follow us on Instagram.
3. Stop by The Halle during business hours and pick up a current Apex Parks, Recreation, and Cultural Resources Program Guide.
4. Give us a call for upcoming events: (919)249-1120

There are 3 ways to purchase tickets to an upcoming show at The Halle:

1. Visit during business hours and purchase from the box office.
2. Call us and purchase tickets over the phone: (919)249-1120
3. Purchase your tickets right here on our website under the Events tab.

All tickets are subject to NC Entertainment Tax. 

There is a small service charge if purchased online, however there is not a service charge at the Box Office.

As long as there are still tickets available, the box office will be open 30 minutes prior to the show for ticket sales. Please note that our children's shows normally sell out, so be sure to buy tickets in advance.

All shows are general admission, unless otherwise specified.

Generally children 2 and under are free as long as they sit on a parent's lap and do not take up a seat.

Feel free to give us a call at (919)249-1120. We are happy to help! 

**Etix is a third party site that sells tickets for The Halle.

Parking is available in public lots behind the Halle, as well as the The Depot parking lot (directly across Salem Street from the Halle).

Please Share! We welcome new ideas from the public. Please contact Renee Anderson at (919)249-1120 or email her at renee.anderson@apexnc.org

Rentals can happen seven days a week, with the exception of Town Holidays. The Halle is available for rental from 9am-12am.

If you would like to inquire about what dates are currently available for rent, please contact Taylor Wray at (919)249-1120 or email her at taylor.wray@apexnc.org

To find out more about how to rent & what the costs are, click HERE.

Should no damage occur during your rental, you should expect your damage deposit returned, via a check in the mail 2-3 weeks after the event.

Dates are only held if the rental is paid in full. To check current availability of a certain date please call The Halle at (919)249-1120.

Yes, if the DJ has their own equipment. If using The Halle’s sound system, it must be rented and operated by a Halle staff technician. Only Halle staff is permitted into the sound/light booth.

The Halle is open Monday through Friday from 9am-6pm and Saturday from 9am-1pm. 

Feel free to drop by during that time to see the space. 

However rental applications are only taken Monday through Friday from 9am-6pm

Program Guides are available online and at the John M. Brown Community Center, Apex Senior Center, and The Halle Cultural Arts Center. Registration forms and other program information may be found there as well.

You can report any issues or concerns directly HERE. The Town strives to provide public parks that are clean and safe for our patrons. Visitors who notice vandalism, suspicious behavior, or have other concerns should notify either Park Maintenance Staff at (919) 363-6469, or contact the Apex Police Department at 911 for emergencies or (919) 362-8661 for non-emergencies immediately.

In general, picnic shelters at Town-owned parks are available for rental under certain guidelines and conditions. Shelters can be reserved online here or in person at the John M. Brown Community Center. Check out the rental facilities page for details. 

Fishing is allowed at Apex Community Park Lake, Seagroves Farm Park Pond, and Salem Pond Park with a valid permit. Apex residents must possess a Town fishing permit, which is free of charge. Non-residents must purchase a Town permit. Both are available at the John M. Brown Community Center. A State of North Carolina Fishing License is required for ages 16 and over. Fishing hours at Apex Community Park, Seagroves Farm Park and Salem Pond Park are from 6:30 a.m. to sunset. Sunset is defined by the National Weather Service. Note: Only Apex Community Park Lake is stocked annually with channel catfish. 

Alcohol and other controlled substances are expressly forbidden at all times by Town ordinance in all public Town operated facilities and on all Town property. Violators will be prosecuted to the fullest extent of the law. In addition, Town ordinances prohibit the carrying of concealed weapons on Town property, on public greenways, and in Town facilities.

The Town of Apex currently operates two dog parks at Hunter Street Park (1250 Ambergate Station) and Apex Nature Park (2600 Evans Road). 

Open Gym is held at the John M. Brown Community Center for basketball and volleyball as determined by a preset schedule. You can find the schedule online here or call the Community Center at (919) 249-3402 to confirm hours. We try to keep the open gym schedules up to date and current however that is not always possible. We suggest you call the Community Center to verify Open Gym Schedules before coming to the center.

You may register either in person, by mail or online here. In person registration can be done at the John M. Brown Community Center (53 Hunter St), Apex Senior Center (63 Hunter St) or at The Halle Cultural Arts Center (237 N Salem St). Mail and payment (via check, if needed made out to Town of Apex) should be sent to:

Apex Parks, Recreation and Cultural Resources
PO Box 250
Apex, NC 27502

Registration by fax is not accepted except for placement on waiting lists after a program is full. Mail-in registration will not be accepted prior to the first day of registration. If mail in registration is received prior to the first date of registration it will not be accepted.

Waiting lists are available for most programs and activities offered by the Apex Parks, Recreation and Cultural Resources Department after registration for a program has filled. If spots open up in a program that has a waiting list, staff will reach out to the participants on the waiting list to fill those vacancies. The order of the waiting list is determined by residency, with Apex residents always receiving priority over non-residents based on the below definition of “APEX RESIDENT”. As of September 12, 2022, non-resident participants who reside in the ETJ (Extra Territorial Jurisdiction, outside the corporate limits) of Apex will receive priority over other non-residents on the waiting list. No payment is required to be put on the waiting list.  

APEX RESIDENT: For purposes of APRCR program registration, a resident shall be defined as any family or individual that resides within the established corporate limits of the Town as defined by the Apex Planning and Community Development Department.

Payment may be made by cash, check, Visa, MasterCard or American Express. Only checks are accepted by mail. Checks should be made payable to the Town of Apex.

APR&CR offers refunds for various fees and charges under policies adopted by the Parks, Recreation, and Cultural Resources Advisory Commission and the Apex Town Council. To view the department's Refund Policy, click here. Participants should fully understand and review the Refund Policy before registering or renting.

Will my child receive special consideration if they are returning to the same league as the year before? No, the only exception is if your child meets all the registration requirements and gets registered before the league fills, then your child can automatically (if requested) go back on the same team as the year before unless you specify that you do not want your child on the same team.

In youth soccer, youth basketball, and youth volleyball, participants receive a team jersey. In youth baseball and softball, jerseys and hat or socks are provided. Participants must wear the department issued uniforms in order to participate.

For information regarding renting a field, see Rental Facilities or email Patrick Fitzsimons.

The Parks Department has various seasonal openings throughout the year for evenings and weekend work. Areas of interest include athletics, community center front desk, and park maintenance. Open positions are also posted online and you can apply online here.

The various age cut off dates for programs are set by a variety of guidelines including consistency across programs, NCHSAA guidelines, instructor input etc.

Although we recognize, sympathize, and understand some participants may be adversely affected, no matter what day is chosen, the department does not make exceptions nor allow participants to move up or down in leagues based on skill level, ability, size, carpooling concerns, etc.

The department cannot accommodate all the requests we receive for programs and activities.

Community Center Programs require participants to be the age specified on or before the 1st day of an activity; no exceptions. The cut off dates for sports leagues can be found in the Program Guide.

The department sponsors and co-sponsors numerous special events throughout the year. These events are publicized in the Program Guide and more information is also available online here.

The determination of residency is critical for registration purposes and the ability to rent facilities. For program registration, the 1st two weeks of each registration period is limited to Apex residents only.

A resident is defined as an individual that resides within the established corporate limits of the Town of Apex as defined by the Apex Planning Department. Those interested in participating should understand that it is possible to have an Apex address, attend a school in Apex, or have Apex utilities and not reside within the corporate limits of the Town.

To look up your address to see if it is in the Apex corporate limits, view the Apex Street Index here.

Most youth athletic leagues have placement tryouts to establish new teams, to fill in spots vacated by players who do not return to the program, or to balance / establish new leagues and programs.

Not all players are required to attend tryouts and participants should verify their status when they sign up. Players attending tryouts are assigned a number and typically go through a variety of drills and skills tests in front of the coaches. If a participant meets the required registration requirements with regards to time, age, fees, etc. then the participant will be placed on a team.

If a participant meets all the registration requirements and is unable to attend Team Placement Tryouts, they will still be placed on a team via a blind draw. However, there is no guarantee which team the participant will be placed on and staff are unable to accommodate most requests.

Contact the Athletic Hotline at (919) 249-3348 to find out if games / practices have been cancelled. Please call during weekdays after 4 p.m., Saturdays at 8 a.m., or Sundays at 1 p.m.

Contact the Program Supervisor in charge of the program you are interested in volunteering for, or download a Coach Interest Form from the individual program pages. To be considered, you must fill out and return the form by the established deadline. If you are selected as a volunteer coach, you must undergo a confidential background check conducted by the Apex Police Department.

Items held as evidence will be retained until the case (for all parties involved) has been disposed of. Property and Evidence personnel do not have case disposition information, please contact the detective assigned to your case to see if your property can be returned.

Please bring a valid government issued ID, any court order you have been issued to return the property, any proof of ownership and any police department required forms for firearm returns.

We ask that you make an appointment if at all possible.

Our pickup hours are Monday - Friday, 9 a.m. - 4 p.m. After-hours appointments (before 8 a.m. and after 5 p.m.) can be scheduled by calling (919) 249-1137.

If for some reason you are unable to retrieve your own property you must provide a notarized letter of authorization.

You can post a ‘No Soliciting’ sign that is clearly visible at your home. Solicitors who then approach your door after seeing the sign are violating the ordinance, which is reportable to the Apex Police Department at (919) 362-8661.

Each person is issued an identification card from the Police Department with their name, business and expiration date. If the solicitor cannot produce an issued identification card, you can call the Apex Police Department’s non-emergency number at (919) 362-8661 and they can verify if a permit has been issued. The solicitor is required to wear the issued identification card while actively soliciting.

The hours are from 9 a.m. - 8 p.m. If they come after 8 p.m. you can call the non-emergency police number at (919) 362-8661 and report them.

In 2022, the Town of Apex will host a two-day Fourth of July celebration! Events include Fireworks Frenzy and Olde Fashioned Fourth of July. Learn more at www.apexnc.org/fourth

Public parking is available in the lot on Saunders Street, at Town Hall and John M. Brown Community Center (with a short walk), and all along the side streets near Salem. Click here to view the downtown parking map. Do not to park on private property, or block driveways or fire hydrants.

Parking is available at Town Campus and in downtown Apex (click here to view the downtown parking map). Please be mindful not to park on private property, or block driveways or fire hydrants.

Children of all ages can decorate bikes, wagons, scooters, etc. for the parade and march down Salem Street. Bring sunscreen and water to keep cool and hydrated. Registration is not required but we encourage attendees to sign up so they can receive updates about cancellations due to weather. Click here to register!

Everyone can cool off under the spray of the Apex Fire Department's fire hose. The splash down is located at The Depot parking lot beside Fire Station 1.

For the safety of all festival attendees, dogs are not allowed per Apex ordinance. Service pets are an exception to this ordinance.

Olde Fashioned Fourth of July is a rain or shine event (no rain date). In case of light to moderate rainfall, the show will go on! If there is lightning within a few miles, we'll temporarily shut down attractions until the storm moves over, but keep our original 9 a.m. - 1 p.m. time frame.

Fireworks Frenzy is a weather-dependent event. If it rains or is severe weather the event will be cancelled or postponed.

Beginning in 2022, the Town of Apex will host a fireworks display. Fireworks Frenzy is a evening event with food trucks, bounce houses and more - rounding out the evening with a fireworks display (around 9:30 pm). The fun takes place at Hunter Street Park (1250 Ambergate Station). No pets, alcohol, or personal fireworks are allowed at this event.

Please note: Many types of fireworks are illegal in the state of North Carolina for personal use. Learn more...

Fireworks will kick off after sunset (around 9:30 pm).

Hunter Street Park and along Ambergate Station (outside of the fireworks boundary) will be open for chairs and blankets. Attendees can place their chairs/blankets on the soccer field and along the open areas of Ambergate Station beginning at 5:30 pm.  

Many roads in Apex are owned and maintained by the NC Department of Transportation. Complete their online form to report a pothole on the following roads:

Most neighborhood streets and downtown areas are maintained by the Town of Apex. Report potholes to those streets through this online form.

Call (919) 249-3391 with questions regarding street maintenance 

To report a problem (including a clogged storm drain, a misaligned storm drain cover, a missing street sign, a sight distance problem at an intersection, etc.) please complete an online form or call (919) 249-3391.

To report a traffic light that is not operating properly, please call the NCDOT at (919) 220-4600.

A stormwater utility fee is a legally authorized public enterprise fund, adopted by ordinance, and is similar to a water or sewer utility. It is a dedicated funding source for Town stormwater management program activities with a focus on water quality.

The Town of Apex began collecting the stormwater utility fee on January 1, 2022. The fee appears in the Apex utility customer’s monthly bill alongside water, sewer, electricity and solid waste services.

Customers are billed monthly. This fee is on the same bill for water, sewer, electric, and solid waste services. If you do not receive a monthly utility bill from the Town, you will receive a separate bill on a quarterly basis for the stormwater fee.

All owners or tenants of property within Town limits pay the fee. Tax exempt organizations also pay the fee since their property contains impervious surface. Properties with 400 square feet (sf) or less of impervious surface are not subject to the fee. Properties outside of the Town’s corporate limits are also not subject to the fee.

Impervious surface is a hard surface on a property that does not allow rain to soak into the ground. This includes, but is not limited to, rooftops, carports, driveways, garages, walkways, storage sheds, parking lots, and patios.

Impervious surface is the most accurate way to estimate the amount of polluted water (stormwater) that flows off a property and into our pipes and streams during a rain event. The more hard surface area on a property, the more stormwater runoff that is produced. Because of this, the fee is higher for properties with larger impervious surfaces.

The fee provides a dedicated funding source for Town stormwater operations, including:

• NPDES Phase II permit compliance
• Town-owned (public) drainage system maintenance / improvements
• Customer service and drainage complaint response to residents 

This fee does not cover drainage issues or flooding on private property.

The amount of impervious area on your property is determined through the use of a geographic information system (GIS), aerial photos, and satellite imagery. To view impervious area on your property, please visit the Stormwater Utility Fee Map.

All developed non-residential parcels and large residential customers (including commercial, office/institutional, churches, apartment complexes, etc.) are charged a fee based on the Equivalent Residential Unit (ERU). The ERU is the average impervious surface on residential properties in Apex. Through a GIS analysis, the average impervious surface is 2,700 square feet. This unit is a baseline for monthly rates for non-residential properties.

Take a look at the construction permit for your property. The permit will list the impervious surface. This impervious surface may differ from final as-built impervious area, but will serve as a good estimate.

Stormwater, drinking water, sewer, electric and solid waste services are all on the same utility bill. If you do not pay this bill, the Town of Apex may shut off other utilities like drinking water or electricity.

The stormwater utility fee is assessed on all properties within Apex corporate limits regardless of tax status.  However, you may appeal your charge if you feel one of the following applies:

1. Incorrect ownership – The property does not belong to you.
2. Incorrect impervious surface – The delineated amount of impervious surface on the parcel is incorrect.
3. Incorrect property designation – The property is designated as non-residential but is actually residential or vice versa.
4. Incorrect tier – A residential property is being billed at the wrong tier.

Click here to access the online appeal form

The stormwater utility fee is not charged by the amount of rain that falls or property tax value. The fee is based on the amount of runoff potentially created by impervious surface on the property. It is similar to fees paid for water/sewer service, trash collection, or electricity.

Please contact Apex stormwater staff at stormwaterfee@apexnc.org for any further questions you may have on the fee.

Zencity takes protecting privacy and ensuring respondent anonymity seriously. All survey responses are completely confidential and they do not collect any personal information that could identify a specific respondent (except, where applicable, an email address, for those that opt-in to participate in similar surveys in the future). Zencity only collects the survey question responses that are provided, along with anonymous metadata, which are used to improve the quality of the advertisements. There is no way that Zencity can identify an individual from the survey responses provided. For respondents who opt-in to future research, email addresses are not used to link the address to specific survey responses. 

Further, Zencity does not share individual-level responses to the surveys with customers, only aggregated numbers, summaries, or disaggregated and anonymized open-ended responses. Zencity removes any information that could potentially be used to de-anonymize comments provided. 

Finally, all survey responses are stored in secure, encrypted databases, using industry best practices Zencity’s policies and practices are in accordance with the leading data privacy regulations such as, where applicable, the California Consumer Privacy Act (CCPA) and EU's General Data Protection Regulation (GDPR). The full privacy policy can be found at zencity.io/privacy-policy.

Yes. Zencity collects a representative sample of opinions from the population in any geographic area surveyed while minimizing potential sources of statistical bias. Zencity uses proprietary technology to track the demographic representativeness of its samples in real-time and make corresponding adjustments to ad targeting to maximize representativeness. In communities where many residents are not native English speakers, questionnaires are available in multiple languages and reach out to potential respondents in their native languages. 

Zencity uses the annually-updated U.S. Census American Community Survey data to set response targets for each geographic area based on five different variables: race, age, sex, education level, and household income. Based on self-reported demographic data collected in the survey, they track the demographic representativeness of the respondents in real-time and make adjustments to obtain a closely-representative sample. 

Zencity uses existing digital advertising networks to target digital advertisements, localized to reach each community. Those who see the ad and choose to take the surveys voluntarily provide their ZIP code. The combination of where the ads are targeted, combined with the respondent’s self-reported ZIP code enables the assignment of a response to a community. 

The town will receive periodic reports from Zencity with survey results and analysis. Once the necessary sampling of responses has been received, the we'll share the results on this page.

How is this project funded?

 The Apex Peakway Southwest Connector is partially funded by each of the following:

• 2015 Transportation Bond - Provided funding for design, permitting, utility relocation and right of way acquisition.
• 2021 Streets and Sidewalks Bond - Provides the extra funds needed for construction, including the construction agreement with CSXT, Town utility work, construction management, and inspections. 
• Federal Funding - A total of up to $12.5 million in federal funds have been awarded as a 50% matching grant toward construction of the Peakway project, lowering the town's overall cost. The Town must comply with all federal and state requirements to be eligible for reimbursement. 

When is start of construction? 

Construction began October 2024.

What is the current anticipated finish timeframe?

From start of construction to final NCDOT approval, the project is expected to take up to three years to construct, anticipated to finish in 2027.

When do you expect construction impacts to begin for the Peakway and S. Salem Street? Will both Peakway and S. Salem close at the same time?

We anticipate closure of the Peakway from Towhee Drive to Salem Street to begin when construction starts, and last for the entire period of construction. The detour route includes Olive Chapel Road, Williams Street (NC 55), and Salem Street. Salem Street will remain open, except as needed using flagging operations to halt traffic when bridge construction is underway, primarily to lift steel girders into place.

What entrance(s) of Whitehall Manor will remain open during construction, to allow timely access of emergency services (fire, EMS), as well as access for deliveries, trucks, service vehicles, etc. 

Grappenhall Drive at Salem Street, Grappenhall Drive at Apex Peakway, Towhee Drive at Apex Peakway, and Whiston Drive to Green at Scotts Mill (providing local access to Town Side Drive) will remain open.  

Will Towhee Drive remain open at the Peakway, or is it being closed? 

Towhee Drive will not be closed during construction. However once construction is complete, the intersection of Towhee Dr. and Apex Peakway will have right-in / right-out access on both sides of the Peakway, still serving Whitehall Manor to the west and Shangri-La to the east.

What plans are in place to prevent excessive cut-through traffic in Whitehall Manor during the construction? 

Town staff are working on a traffic calming plan for Grappenhall Drive and Applethorn Drive. This plan will be reviewed with the Whitehall Manor HOA Board prior to the Peakway being closed at S. Salem Street. If approved, it could be implemented prior to closure of the Peakway or shortly after, subject to approval by Town Council. More information will be available once the plan is shared with the HOA.

What is planned to reduce impact on homeowners along the edges of the construction zone (i.e. to minimize noise, protect property and privacy, etc.)?

The roadway plans establish limits of construction where tree protection fencing and silt fencing is required. There will also be limits on the time of day construction is permitted to take place with plans for only a few days of nighttime work anticipated. Construction activity is not permitted on private property without easements being acquired ahead of time.

When will the intersection of Tingen Road and Salem Street be closed? What are plans to relieve congestion and reroute traffic off of Tingen?

Tingen Road will be permanently closed at the railroad crossing once the Peakway SW Connector is complete and open to traffic. In the interim, a temporary traffic signal was installed at the Tingen Road / Justice Heights Street intersection with S. Salem Street. 

James Street between Tingen Road and Apex Peakway was planned and constructed as a major collector street to accommodate future additional traffic. 

What measures are being taken both from a capacity planning and infrastructure perspective to ensure that we do not need to do costly upgrades in the future?

Design year 2040 traffic projections were used to evaluate traffic capacity of the bridge, loop, and Salem Street. The bridge will be constructed as a 4-lane structure with wide sidewalks on both sides based on long term plans for a 4-lane Peakway ultimate section to continue further north and south of the bridge. The loop connector to Salem Street will be constructed as a 4-lane road and dual left turn lanes will be constructed on Salem Street approaching the loop. Additional Peakway or Salem Street widening beyond the scope of this project is not needed or funded within the design year horizon at this time.

Will a traffic signal be installed at the intersection of Apex Peakway and James Street?  

Traffic signals are being installed on the Apex Peakway at James Street and at both ends of the Salem Street loop connector (Peakway and Salem Street) as part of the project, and are planned to be operational when construction is complete and the road is open to traffic. Signalized pedestrian crosswalks will be installed at those locations to cross the Peakway, the loop connector, and James Street. 

After the connector is completed, what will be the posted speed limit for the section through the Salem Village neighborhood? 

The existing 35 mph posting north and south of Salem Street is proposed to remain the same in the project plans. 

At Apex Peakway and Padstone Drive, there is an existing pedestrian crosswalk. Are there safety plans for this crosswalk? 

The Padstone Drive crossing is currently a high-visibility crosswalk with double-sided warning signs to provide advance warning for oncoming traffic. At this time there are no plans to add a pushbutton warning system (nor is that typical for a 2-lane 35 mph zone crossing such as this one). As for all crosswalks including those with or without signs or with push-button rapid-flash, pedestrians should continue to use caution when crossing by observing any oncoming traffic to ensure there’s an adequate gap or drivers are slowing/stopping before attempting to cross.

Is the connector being planned with smart features such as accident or remote awareness cameras? 

No cameras or special crash detection technology are proposed with the project. Cameras can be added at a later date by Apex and/or NCDOT.

Will extra fiber duct be laid during the Peakway construction to ensure our future utility needs without digging up the Peakway?

An underground duct bank will be constructed along Salem Street under the bridge to accommodate both public electric service and private communication cables. Outside of that area, overhead lines are still proposed to be used in the manner they are today, and there are no additional new underground utility ducts being constructed by Apex as part of the project. 

How is electric car Infrastructure being planned for in the design? 

No electric vehicle charging infrastructure is being planned as part of the project.

Pleasant Park main gates are open from 6:30 am to 10:00 pm, year round. 

Hours of Operation for Basketball and Pickleball Courts

During the public engagement process and final approval of park design, it was determined that lighting for sports courts and facilities would not be placed in close proximity to existing residential use. The unlit basketball and pickleball courts open at sunrise, and close approximately 30 minutes after sunset. 

• 6 multipurpose fields
• Fieldhouse with staff offices, meeting space, concession area, and restrooms
• 4 (lighted) tennis courts, 6 pickleball courts, and 2 basketball courts
• 1.5 acre Enchanted Forest with various inclusive play villages: Kingdom in the Clouds, Reverie, Gnome’s Hollow, Marvelous Melody, Discovery Dig, Sticks & Stones (nature play), Trollway Bridge, Reading Nook
• 2 shelters with restrooms
• Maintenance operations building with staff offices and equipment yard
• Team gathering areas for large events
• Cross country course (full 5K course anticipated to be complete in Spring 2024)

A future phase of construction (timing to be determined) is planned to include:

• 4 baseball / softball fields
• Grand Lawn (open play area)
• Large shelter with restrooms
• Sand volleyball court
• Expanded cross country course (natural, unpaved) capable of hosting large races
• Additional fieldhouse with office, meeting room, concessions, and restrooms
• Batting cages and warm up areas
• Maintenance storage building
• Old US Highway 1 and Friendship Road Improvements

Yes! The demand for athletic fields in the area is higher than ever. Beginning November 6th, Pleasant Park will be available to accommodate a variety of athletic events throughout the year. Town programs will take priority when it comes to field usage, and times will also be designated for open public play. Athletic organizations and other private groups will have the opportunity to rent field space for tournaments and league play, just as they do for fields in our other parks. Long term rental requests are submitted to the Town twice each year. For more information about field rentals, groups should contact Patrick Fitzsimons.

Splashlantis water play area officially opened in May 2024. Learn more about this amenity here!

Due to the popularity of these amenities, courts cannot be reserved by players or groups other than by Apex Parks, Recreation, and Cultural Resources Department for their sponsored programs.

To ensure that all who are interested have an opportunity to play, please observe the posted signage once you arrive at the courts.

No, Pleasant Plains Road is not available to use as additional parking.

Our new FULL DAY camps are designed to accommodate all Tracks throughout the year and run from 7:30am-6pm. Each week campers will play active and passive games, show their creativity through arts and crafts, learn something new with science projects, tap into their music/movement/drama skills, go on off-campus field trips on our new mini busses, make new friends and create lasting memories!  Registered families will receive an email prior to the start of the camp week with schedule information.

Registration dates for each season are listed in our tri-annual Program Guides. The first two weeks of registration are reserved for Apex residents, however non-residents are welcome to sign-up once their registration period opens. Registration can be done online at www.apexnc.org/peakconnect or in-person at one of our staffed facilities. 

Fees for each week will vary slightly depending on the amount of days included. Currently, a full 5-day week of camp costs $220 for Apex residents and $235 for non-residents. The price decreases from here for weeks with under 5 days. Full details about the cost of each week can be found in the Program Guide or during online registration. 

Fun Days Track Out: Our year-round camp is open to children ages 6–11 as of the first day of camp. Age exceptions may be considered for 5-year-olds who are enrolled in full-day Kindergarten and have completed their first 9-week cycle. Proof of enrollment (including child’s name, school, and track assignment) must be submitted to Megan Jones at Megan.Jones@apexnc.org prior to in-person registration. Approved age exceptions must be registered in person at the John M. Brown Community Center.  All registrations, regardless of age exceptions, are processed on a first come first served basis.  We do not hold spots as you are going through the approval process. 

Fun Days Summer Camp: Due to the demand of registration, we are unable to process age exceptions for campers that fall outside of our 6-11 year old age range.  We encourage families to check out the Program Guide for additional camp options for their camper.

The Wait List is a tool that we use once a program has reached its maximum number of participants allowed for the program.  Participants on the Wait List will be placed based on two factors:

• Residency Status – Apex Residents receive priority over ETJ and Non-Residents in their Wait List position
• Date & Time of Registration – once residency is established, the date and time at which the participant was registered on to the Wait List further determines their position

For the purposes of Apex Parks, Recreation and Cultural Resources program registration, an Apex resident is considered to be any family or individual that resides within the corporate limits of the Town as defined by the Apex Planning and Community Development Department.  Non-residents who may have an Apex address but live outside the corporate limits are considered “ETJ” (Extra Territorial Jurisdiction).  
If you have questions regarding your residency status, please call us at 919-249-3402 or use this map to check your address.

APRCR staff cannot inform you of the spot you are in on the Wait List, but can confirm that you are on the Wait List and how many other participants are on the Wait List. Registration on to the Wait List does not guarantee a spot into a program.

Once a determination is made by APRCR staff to release someone from the Wait List, staff will contact the first person on the list as determined by the above stated factors (please see “What is the Wait List”). Participants will be contacted by phone first, followed by email if no answer, as determined by the Main Contact on your account. Once contacted, a family will have 24 hours to respond back. Failure to respond within 24 hours will authorize APRCR staff to go to the next person on the Wait List.

Individuals that accept the position for registration will be given a timeline to complete their registration. Failure to meet that deadline will result in removal from the waitlist and the next eligible individual will be contacted.

Unless otherwise stated, openings offered to the Wait List are on an individual basis. Due to our firm maximum numbers, we cannot override our maximums for siblings, other family members, or friends that were on the Wait List but not called. In order to maintain fairness to those on the Wait List, openings are non-transferrable, even within households.  We appreciate your understanding!

Registration Withdrawals and Transfers can be requested in accordance with our Refund Policy. Please note that any Wait List notifications would come from APRCR staff no later than 5pm on the Thursday before the start day of the upcoming week of camp.

• Please follow instructions from staff 
• No lifeguards on duty 
• All children must be supervised at all times 
• Please shower before entering 
• Water shoes or sandals are recommended 
• Children who are not toilet trained must wear a swim diaper 
• Do not use splash pad if you have a communicable disease or have been ill with vomiting or diarrhea within the last two weeks 
• Once capacity is reached inside the fence, users must exit after each cycle of the water features to allow those waiting to enter

• Climbing, sitting, or hanging from any splash pad features
• Drinking water sprayed from any features
• Running, rough play, or profanity
• Pool toys, inflatable rafts, balls, squirt guns, or other athletic equipment
• Food or drinks
• Glass containers
• Strollers, bicycles, skateboards, or similar equipment
• Soap, detergent, or shampoo
• Changing diapers or swimsuits (use bathrooms for changing)
• Animals (except service animals)
• Playing music
• Smoking, vaping, or tobacco products of any kind

Ages: Pre-K to 2nd Grade

Class Description: These classes are available for daycares, preschools, and elementary schools within the Town of Apex and are appropriate for all ages. The children will be talked through the process of the firefighter putting on their turnout gear while discussing what purpose each piece serves. Firefighters will also handout appropriate educational materials. This class can be coupled with a Fire Engine Display. This program can be taught by the fire life safety educator or a firefighter.

Request My Friend the Firefighter

Ages: 3rd Grade to 6th Grade

Class Description: This is a 45-60-minute session covering topics like cooking safety, smoke alarm safety, and having an exit plan from the home.  The class will be taught through fun activities. Each class receives workbooks for each student to keep and take home.

Request Fire Safety Fun Program

Ages: 7th Grade and up

Class Description: 45-minute hands-on class teaching hands-only CPR and how to use an Automated External Defibrillator (AED). AFD brings in a training mannequin to teach how to do compressions on someone in cardiac arrest.  This is not a certification class. This class is for informational purposes only.  A minimum of 10 people with a maximum of 30 people are required for a class to be scheduled. 

Request Hands-on CPR

Ages: 55 and up

Class Description: This is a fire and fall prevention program for older adults centered around key safety messages and is taught by the Fire and Life Safety Educator. Should this class be taught within an elder care facility, the Educator will also share with the residents what to expect in the event of a fire and what is expected of them. Please advise any specifics within the comments section of the request form.

Request Fall & Fire Prevention

This is offered for true career recruitment, or middle to high school students. For elementary career fair events, choose Fire Engine Display.

Members of the Apex Fire Department are available to set up an informational booth at career fairs. Firefighters will speak about educational and training requirements, as well as provide information about the application process.

Request AFD for your Career Fair

Fire Station tours may be scheduled with a beginning time of no earlier than 9 am on Mondays through Saturdays. Firefighters will put on turnout gear while a speaker discusses each item and its safety aspects. Attendees may sit in the apparatus, but must be supervised by an adult. A minimum of 10 people are required to schedule a tour. 

Request a Station Tour

The Fire and Life Safety Educator Division is available to set up an informational booth at health fairs or festivals. We request, for evenings and weekend events, that there be an estimated expected attendance of at least 500 people. (If your event expects less than 500 in attendance, you may want to consider Fire Engine Display.) 

The Fire and Life Safety Educator will speak to interested residents/attendees about fire safety issues and answer any questions. They will also offer sign-ups for smoke alarm installations, as well as offer informational handouts and items. Interactive safety games and activities may also be utilized for events with children. Please give detailed information about your event in the comments section of the request form so that we can adequately prepare for your audience. 

This choice may be coupled with Fire Truck Display. Set-up fees must be waived for fire department participation.

All Ages

Program Description: The Apex Fire Department offers online booking for Car Seat Education Sessions in partnership with North Carolina SafeKids. Each session covers one car and one car seat. If you need assistance with multiple vehicles, please schedule separate sessions accordingly.

During the session, certified car seat technicians will guide you through the proper installation of your car seat. You will also have the opportunity to install it yourself under their supervision.

Please keep in mind that fire crews may need to respond to emergency calls, which could result in session rescheduling.

Not sure which car seat is best for your family? Click here to learn more prior to booking your appointment. 

BOOK APPOINTMENT NOW

Homeowners can apply on a rolling basis, but homeowners with the most need for major system repairs will be priority.

No, these programs will prioritize assistance to homeowners most in need of major system repairs and is subject to available funding.

Yes, but the maximum amount of assistance cannot exceed $40,000.

Example: A participant can be granted the maximum of $5,000 through the Architectural Barriers program and then need to rehab a structural issue. They can only receive a maximum of $35,000 towards the structural issue. 

Properties that have received the maximum assistance cannot receive further assistance until the lien is forgiven after 10 years or the grant is forgiven after 5  years.

Typically, from date of application submission to date of closure, the home rehabilitation process can generally take 9 to 12 months, or potentially longer depending on the extent of the work needed.

No. The apex Cares Home Rehabilitation Program is administered through Rebuilding Together of the Triangle, who serves as the general contractor for the projects. If they need to subcontract any service they will choose the subcontractor.

Yes, depending on the project. If the project requires you to move out of your home while the contractor performs the repairs, the homeowner is responsible for planning for temporary location and expenses. 

The loan is due to the Town of Apex payable in full upon the sale of the property.

The heir(s) can either submit documentation for eligibility to assume the remaining time of the loan, if they are deemed ineligible the loan is owned in full to the Town of Apex

Yes, if you have lived in the home of at least three (3) years and satisfy all the remaining Apex Care Home Rehabilitation eligibility criteria.

During the compliance period, after the loan is granted, the landlord must rent to low-income tenants (65% of the AMI or lower) for five (5) years to fulfill the grant.

Apex facilities require substantial resources and energy to operate daily and to meet the residents' service expectations.
The Town will:

• Work towards offsetting carbon emissions through the Facility Solar Initiative and Energy Efficient Inventory Replacement. 
• Energy consumption & efficiency audits to inform a Strategic Energy Plan.
• Continued replacement of street and outdoor lighting with LED Lights. 
• Establishing Energy Efficient Standards in new facility design. 

Apex operates a fleet of vehicles and equipment that enable each department to perform their needed job functions effectively.
The Town will:

• Work towards transitioning the fleet to EVs and Alternative Fuel vehicles.
• Provide Charging Stations for fleet and public use to promote EV adoption & usage.
• Use Telematic Fleet Technology to regulate fleet size and identify areas to Reduce Idling Emissions.
• Continue to expand Public Transit Options through GoApex.

Apex continuously works to decrease its environmental impact through waste diversion and sustainable procurement.
The Town will:

• Work to educate all participants on proper recycling standards & signage.
• Track waste diversion in order to determine opportunities to improve. 
• Developing a Sustainable Procurement Policy that focuses on purchasing reusable or recyclable materials and supplies.
• Explore composting as an additional waste diversion option.

The Substantial Rehabilitation Program helps homeowners finance the cost of two (2) major system repairs, such as HVAC, electrical, plumbing, and structural repairs. These systems, if left unattended, are a threat to the life, safety, or health of the occupant.

Program Eligibility

To qualify, the applicant must:

• Currently own and occupy the home to rehabilitated
• Have owned the home to be rehabilitated for at least 3 years
• Continue to occupy the home for the term of the loan
• Have a household income that does not exceed the income limits below

Property Eligibility

To qualify, the property must:

• Be located within the Apex corporate limits
• Be a single-family detached home, townhome, or condominium
• Have two or more severely deteriorated systems such as, roof, HVAC, electrical, plumbing, or structural
  • Please note: If the homeowner qualifies, Preserving Home, the Apex Cares program administrator, will contact you and assess the property to determine if it meets the requirement)
• Have a property value of $382,000 or less

Maximum Assistance

The maximum assistance available through this program is set at $40,000. Loans are a deferred payment with 0% interest, and are forgiven after ten (10) years unless the borrower defaults*. No payment is required as long as the owner occupies the residence.

Default occurs if the property is sold or transferred, or if the borrower ceases to reside at the home prior to end of the loan term. In the event of default, the outstanding balance will be due and payable to the Town.

The Urgent Repair Program helps homeowners finance the cost of one (1) major system repairs, such as HVAC, electrical, plumbing, and structural repairs. These systems, without immediate or near-term repair, may cause danger to the occupant.

Program Eligibility

To qualify, the applicant must:

• Currently own and occupy the home to rehabilitated
• Have owned the home to be rehabilitated for at least 3 years
• Continue to occupy the home for the term of the grant
• Have a household income that does not exceed the income limits below

Property Eligibility

To qualify, the property must:

• Be located within the Apex corporate limits
• Be a single-family detached home, townhome, condominium, or manufactured home
  • Please Note: Manufactured homes are limited to HVAC, roofing, and plumbing system repairs
• Have one severely deteriorated system such as, roof, HVAC, electrical, plumbing, or structural
  • Please note: If the homeowner qualifies, Preserving Home, the Apex Cares program administrator, will contact you and assess the property to determine if it meets the requirement)
• Have a property value of $382,000 or less

Maximum Assistance

The maximum assistance available through this program is set at $15,000. Grant is forgivable after 5 years.

The Architectural Barrier Program helps homeowners and tenants with minor repairs to increase accessibility by removing physical architectural barriers or installing elements of accessible design, allowing elderly and disabled homeowners to age in place and remain safely in their home.

Applicant Eligibility

 To apply, the applicant must one of the following:

• Owner-occupied resident that is program and property eligible
• Landlord with a program eligible tenant in an eligible property

Program Eligibility

Property Eligibility

To qualify, the property must:

• Be located within the Apex corporate limits
• Be a single-family detached home, townhome, condominium, or manufactured home
• Have a property value of $382,000 or less

Please note: If the homeowner qualifies, Preserving Home, the Apex Cares program administrator, will contact you and assess the property to determine if it meets the requirement)

Maximum Assistance

The maximum assistance available through this program is set at $5,000. Grant is forgivable after 5 years.

The Weatherization Program helps homeowners and tenants with minor repairs to improve energy efficiency and reduce energy cost.

Applicant Eligibility

 To apply, the applicant must one of the following:

• Owner-occupied resident that is program and property eligible
• Landlord with a program eligible tenant in an eligible property

Program Eligibility

Property Eligibility

To qualify, the property must:

• Be located within the Apex corporate limits
• Be a single-family detached home, townhome, condominium, or manufactured home
• Have a property value of $382,000 or less

Please note: If the homeowner qualifies, Preserving Home, the Apex Cares program administrator, will contact you and assess the property to determine if it meets the requirement)

Maximum Assistance

The maximum assistance available through this program is set at $2,500. Grant is forgivable after 5 years.

Below is a list of affordable housing rental developments within the Apex. For more information, please contact the leasing agent.

Stone Glen Apartments
1501 Amethyst Crest Way Apex NC, 27502
(984) 319-4182

Beechridge Apartments
610 Upchurch Street Apex, NC 27502
(919) 303-0202

Oak Grove Apartments
600 First Street Apex, NC 27502
(919) 269-6404

Wake Acres Apartments
300 James Street Apex, NC 27502
(919) 362-4022

West Haven Apartments
411 Peace Haven Place Apex, NC 27502
(919) 363-1964

To search for other affordable housing options within Apex and Wake County, please visit the following websites:

• AffordableHousing.com
• NCHousingSearch.org

Several programs and resources are available to help residents who want to buy a home, from homeownership education to down payment assistance.

DHIC's Homeownership Center helps first-time buyers develop and implement a homeownership plan tailored to their individual needs and circumstances.

The North Carolina Housing Finance Agency provides an array of financing options that make a new home affordable.

The Community Engagement Division works to build strong relationships between the Town of Apex and its residents. We coordinate outreach efforts, plan community-led engagement initiatives, manage neighborhood programs such as the Building Blocks series, and promote inclusive participation in Town activities and decision-making.

Our team is here to support and strengthen your neighborhood by:

• Helping you plan and manage neighborhood meetings
  We work with you to organize and structure meetings that bring neighbors together and encourage participation.
• Offering ideas and resources for community gatherings
  Whether you’re planning a block party, cultural celebration, or neighborhood clean-up, we can help you brainstorm ideas and connect with the right resources.
• Providing information about Town services and programs
  We bring clear, accessible updates about Town initiatives and programs that benefit your neighborhood.
• Attending your meetings with an information table
  Our team can set up a table at your event to share engagement opportunities, answer questions, and help you stay connected to the Town of Apex

There are many ways to get involved:

• Ensure your neighborhood is listed on the Town of Apex’s Neighborhood Registry
• Volunteer with the Town of Apex
• Participate in our CommUniversity and B4 Lunch Series
• Start or join a neighborhood association
• Host a Chat-n-Chew
• Inquire about becoming a Neighborhood Liaison by reaching out to the Community Engagement Team
• Attend community events and Town Council meetings

CommUniversity

CommUniversity is a series of workshops and engagement opportunities designed to enhance skills, foster personal development, and build strong connections within neighborhoods and the Town.

B^4 Lunch Series

The B4 Lunch Series is a quarterly lunchtime discussion featuring Town representatives. These interactive sessions strengthen community knowledge and deepen connections to Town services and programs.

We’re happy to help! Contact the Community Engagement team. We'll walk you through forming an association, hosting your first meeting, and registering with the Town.

We offer a variety of support programs, including:

• Neighborhood Beautification Grants
• Workshops and trainings
• Outreach and Engagement Opportunities

Visit our Neighborhood Beautification Grant page to learn more about the program. Stay tuned for updates on next year’s grant cycle.

All events are posted on the Town’s Events Calendar and shared on our social media platforms. You can also subscribe to receive updates about upcoming events and Town news.

We welcome your feedback! You can:

• Attend Town Council meetings
• Share your thoughts with staff at community engagement events
• Email us at CommunityEngagement@apexnc.org

Asset-Based Community Development considers local assets as the primary building blocks of sustainable community development. Building on the skills of local residents, the power of local associations, and the supportive functions of local institutions, asset-based community development draws upon existing community strengths to build stronger, more sustainable communities for the future.

Community is defined as a group of people who share a common interest or characteristic, living together within a larger society. The Apex community includes the town’s residents, businesses, elected officials, Town staff, and visitors.

Community Engagement, also known as civic engagement, is defined as public involvement in local planning and decision-making. It is an integral part of good governance. Effective engagement ensures that the community contributes ideas and knowledge to the decision-making process.

In the context of the Town of Apex, Community Engagement refers to the intentional efforts to involve residents, neighborhoods, and stakeholders by creating opportunities for two-way dialogue, collaboration, and trust-building between the Town and the community. 

Engagement is not just about informing, it’s about creating meaningful avenues for the community to be active partners in shaping the future of our town.

Community Stakeholders are generally defined as people, groups, organizations, or business that have interest or concern in the community. Stakeholders can affect or be affected by the community’s actions, objectives and policies.

A neighborhood is a geographic area where people live and interact with one another.

A neighborhood association is a voluntary organization of residents who organize and work together to improve their neighborhood’s vitality. These groups usually prioritize coming together to share ideas, working on projects together and exploring opportunities for voicing their neighborhood concerns.

A sense of community means feeling connected to others in a group. It’s when people feel they belong, support each other, and share common goals or interests.

Two-way dialogue is intentional communication, engagement, and interaction between two or more parties, where all parties involved are encouraged to contribute towards the conversation, information, and ideas.

A group of community members who work together in collaboration with local law enforcement to ensure that their neighborhood is safe. Neighborhood Watch Groups usually set community goals and initiatives that ensure their neighborhood remains a safe place to live.

Email Us

Brianne Gill

Community Engagement Manager
Email | (919) 249-1122

Jimmy Torres

Community Engagement Specialist
Email | (919) 249-1268

Watch the full update through the meeting recording.

Apex Recognized Among Top Small Cities

• WalletHub named Apex in the top 1% of small cities in the U.S.
• The review utilized 45 different metrics focusing on small-to-medium sized communities (populations between 25,000 and 100,000).
• Apex ranked first in North Carolina and third in the entire country in this assessment.

Economic Development and Tourism Focus

• The Economic Development department is ramping up tourism efforts, which was a priority set through this year's budget process.
• Apex will be featured in the "Tarheel towns" section of Our State magazine, marking the first statewide tourism marketing effort by the department.
• The town will also be featured in Our State magazine's Reels in May/June of 2026.

Infrastructure and Planning Updates

• The Olive Chapel Roadway project is still on track to open in January. NCDOT remains committed and is partnering well with the town despite various hurdles.
• Residents are strongly encouraged to participate in the Peak Plan 2055 public forums to provide input on the long-term plan.
  • Wednesday, October 22nd: 4:30 - 6:30 p.m. at Hope Community Church (2080 East Williams).
  • Thursday, October 23rd: 4:30 - 6:30 p.m. at Apex Town Hall (73 Hunter Street).

October Event Highlights

• Tour of Frights (October 11 - 31): Tour businesses and houses decorated for Halloween/fall from 6 - 9 pm. 
• Scarecrow Row (October 23 - 31): Visit the scarecrows displayed at Apex Community Park.
• Goblins Groove Family Dance (October 25): Fun family event from 5 - 7 pm at the Halle.
• Spooky Tails (October 29): Bring your pup dressed in a costume to Apex Nature Park (5 - 7 pm). Bring a donation for the Wake County Animal Shelter to receive a raffle prize ticket.

Budget Input and Early Voting

• Budget Survey: Residents can provide input through the budget survey. The survey will be open until December 1st.
• Early Voting: Early voting will be held at the John M. Brown Community Center, starting October 25th. Hours vary: 8:00 a.m. to 3:00 p.m. on Saturdays, 1:00 p.m. to 6:00 p.m. on Sundays, and 11:00 a.m. to 6:00 p.m. Monday through Friday. Voting closes on November 1st at 3:00 p.m.

Utility Service and Billing Improvements

Customer Service (SEW and Ask Apex)

• The number of phone calls received by SEW (the customer service vendor for the portal) dropped significantly from over 2,000 in July to 806 in September. The town anticipates a continued drop in October.
• Ask Apex (311 System): The team is resolving nearly 90% of all phone calls (currently 89%). Wait times have decreased significantly, with a low of 1 minute 5 seconds and a high of 2 minutes reported last week.

Billing and Metering

• Missed reads remain low, under 1% (currently around 0.75% or less).
• The average length of billing cycles is returning to normal: Cycle 1 averaged 29.6 days over the last eight months, and Cycle 2 averaged 30.4 days over the last seven months.
• The variance report shows improvement: 93% of the reported variances in the last cycle (Cycle 1) were in the customer's favor, showing lower than expected usage.

Issues Call Log Backlog Reduction

The Town continues to chip away at the backlog of customer service issues (which includes both transition-related issues and routine calls).

• The town is approximately 46% through the backlog, with 497 customer issues remaining to be addressed.
• This remaining log represents only 1% to 2% of Apex’s 30,000+ customers.
• Staff received additional training on Milsoft today related to budget billing, and the town anticipates a breakthrough on those specific issues in the coming days.

Chart: Topics for Utility Billing Calls Received by Ask Apex Staff

Third-Party Recalculation Review

The third-party recalculation review handled by BerryDunn is nearing completion.

• 98% of the 179 reviews requested by customers have been completed.
• Approximately two-thirds of the letters (120) have been mailed.
• The results show that 89% of those reviewed owed Apex (average amount due to Apex: $36.09), while 11% were owed money from Apex (average amount due from Apex to customer: $12.05).
• The town anticipates having numbers on customer satisfaction with the resolutions in the next few weeks.

Watch the full update through the meeting recording.

Utilities and Customer Service Updates

• Utility Bill Redesign: The town is actively working on a bill redesign with vendors. The newly designed bill will be much more detailed and able to display additional information not currently shown. This new bill is expected to roll out in a couple of cycles.
• Call Log Progress: Significant progress has been made on the call log, which is now over 50% complete.
• Ask Apex Performance: The Ask Apex team is currently addressing 85% of incoming calls. The log is expected to get smaller as the live team addresses more calls. The average time to answer calls with Ask Apex is 1 minute 9 seconds (based on the previous week's data).

Data Center Rezoning Request Timeline

The manager provided a rough timeline for the proposed data center, noting that it is still several months in process:

Saunders Lot Construction Update

• Phase Completion: The second phase of the Saunders lot (the former gravel area) has reopened.
• Phase Three Closure: Phase three, which provides access from the lots to the adjacent businesses, is currently closed for work.
• Handicapped Parking: Phase three is the area where the handicap parking spaces will be located, as it is the closest portion to the building.
• Completion Target: The entire Saunders lot is anticipated to be completed around November 7th, contingent on weather.

Upcoming Events and Key Dates

A variety of events and important meeting dates were announced:

• Fall Events: Events include "Scarecrow Row," "Spooky Trails," and the classic concert series.
• Veterans Day Ceremony: A ceremony will be held downtown, and town offices will be closed.
• Early Voting: Continues at the John M. Brown Community Center.
• Weekday hours are 11:00 a.m. to 6:00 p.m.
• The last day (Saturday) hours are 8:00 a.m. to 3:00 p.m.
• Tree Lighting Ceremony (December 5th): The official town tree lighting ceremony will be held at Town Hall in the courtyard area, due to high attendance in recent years, though downtown will still be incorporated into activities.
• Christmas Parade: Scheduled for December 6th.

Remaining Town Council Meetings in 2025

• November 13th (Thursday): The next Town Council meeting is scheduled for a Thursday due to the Veterans Day holiday.
• November 18th: Public Safety work session
• December 3rd: Organizational meeting
• December 9th (Tuesday): The last council meeting for the year

Watch the full update through the meeting recording.

Upcoming Events & Holiday Closures

Residents are encouraged to visit the town website for a complete list of upcoming events as we enter the holiday season.

• Turkey Trot: Scheduled for November 22nd. The Town Manager noted he will be participating in the non-competitive, recreational version.
• Kids Holiday Craft Fair: Will be held on November 23rd at The Halle from 2:30 to 5:00 p.m.
• Small Business Saturday: Occurs on November 29th, the Saturday after Thanksgiving, supporting local small businesses.
• Tree Lighting Ceremony: This year, the event will take place at Town Hall on December 5th, starting from 4:30 to 7:00 p.m. The location change offers more space for activities.
• Rotary Christmas Parade: Takes place on December 6th. An update related to chair placement was provided, including guidance from the Police Department on when and where chairs can be placed downtown.
• Holiday Tour of Lights: Runs nightly from December 6th through the 31st, from 6:00 to 9:00 p.m., featuring registered houses decorated for the holidays.
• Town Closures: Town of Apex facilities will be closed on November 27th and 28th for Thanksgiving.

Budget & Funding Initiatives

Several opportunities are currently available for community involvement in planning for the next fiscal year.

• Nonprofit Funding Applications: Applications for nonprofit funding for the next fiscal year's budget will open on December 1st.
  1. A change in administration this year places emphasis on the impact to Apex residents, requiring applicants to use testimonials to tell the story of their effect on the community.
  2. Awards range from $500 to $20,000. The typical budget limitation is based on a $1 per resident model, around the $80,000 mark.
• Budget Survey: The annual budget survey is currently underway and available on the town's website through December 1st. The theme asks residents to choose "how would you like to choose to spend $5 million" (pretend money) across the town's five strategic goal areas.
• Capital Improvement Projects (CIP) Video: A video providing updates on various CIP projects including Peakway construction, the Tunstall House, and more will be released on Friday.

Community Service and Awards

The Town of Apex was recognized for its dedication to community partnership following a successful service day and food drive.

• Service Day and Food Drive: Team Apex held a service day on November 7th at Western Wake Crisis Ministries, which has now been renamed Neighbor Up.
  1. Approximately 60 employees volunteered, assisting with organizing grocery packages, preparing Thanksgiving meal kits, and assembling bathroom kits.
  2. The facility's food supply is critically low, down to 19,000 pounds in the warehouse, which has a capacity of up to 90,000 pounds.
• Food Drive Results: The town collectively contributed 2,200 pounds of food to Neighbor Up.
  1. The internal competition winner of the food drive was the Mason Street Municipal Building (Planning and Building Inspections Departments, plus the Economic Development Departments), which collected 524 pounds of food.
  2. Brianne Gill from the community engagement department was recognized for her efforts in coordinating the service day.
• Community Partner Award: The Town of Apex received the 2025 Howard Manning Community Partner of the Year Award for its service efforts and partnership with Neighbor Up.

Utility and Customer Service Improvements

Positive progress continues to be reported across customer service and billing processes.

• Ask Apex Performance: The team continues to handle a high volume of calls, addressing 86% of incoming calls in real-time. The average wait time has decreased to about 1 minute and 7 seconds.
• Billing Normalization: The average service period for both billing cycles (Cycle 1: 30.2 days; Cycle 2: 30.1 days) continues to be normalized.
• SEW Contract Discontinuation: The contract with SEW, retained for technical support during the utility portal transition, was discontinued after the first week of November due to a significant reduction (50% from September to October) in utilization. Staff now has the technical skills to absorb the remaining call volume.
• Reduction in Variances: There has been a significant reduction in billing variances: Cycle 1 variances are now below 1,000 (previously around 5,500), and Cycle 2 saw a 50% reduction from October to November.
• Backlog Reduction: The team is actively managing the customer log (backlog) and has reduced it by over 62%. The remaining number in the log is 382. The goal is to clear the log by the end of the year, potentially creeping slightly into January.

Watch the full update through the meeting recording.

Employee & Staffing News

• New Electric Director Hired: Kathy Moyer has been hired as the new Electric Utilities Director. She currently serves as the COO for ElectriCities and is a resident of Apex who previously completed the Peak Academy program. She is scheduled to begin working for the Town in January.
• Annual Employee Awards Ceremony: The Town honored close to 70 employees with service awards ranging from five years up to 25 years, with eight employees achieving 25 years of service.
• Recognized Award Winners:
  • Audrey Killingsworth MVP Award: Jessica Sloan (Water Resources Department)
  • The Closer Award: Emily Woody (Electric Department)
  • Community All-star Award: Ellison Lambert (Parks Recreation and Cultural Resources Department)
  • Team Captain Award: Melissa Stewart (Public Works Department)
  • All-Star Award Team (Employee Olympics): Julia Blonshine, Kendall Hart, and Jenny Jessen
  • Special Administration Peak Award: The Information Technology Department
  • Rookie of the Year Award: Marlene Alvarez (Ask Apex/CDNC department)
  • Coach of the Year: Samantha Ewans (Inspections and Permitting department)
• Spirit Week Winner: The Finance and Billing Department won the Deck Your Desk competition

Budget & Funding Initiatives

Several opportunities are currently available for community involvement in planning for the next fiscal year.

• Nonprofit Funding Applications: Applications for nonprofit funding for the next fiscal year's budget will open on December 1st.
  1. A change in administration this year places emphasis on the impact to Apex residents, requiring applicants to use testimonials to tell the story of their effect on the community.
  2. Awards range from $500 to $20,000. The typical budget limitation is based on a $1 per resident model, around the $80,000 mark.
• Budget Survey: The annual budget survey is currently underway and available on the town's website through December 1st. The theme asks residents to choose "how would you like to choose to spend $5 million" (pretend money) across the town's five strategic goal areas.
• Capital Improvement Projects (CIP) Video: A video providing updates on various CIP projects including Peakway construction, the Tunstall House, and more will be released on Friday.

Utility Operations & Customer Service

• Electric Meter Exchange Program Underway: The water meter exchange program is completed (pending final checks). The electric meter change out has begun, with 4,000 meters completed so far and roughly 28,000 remaining. Completion is anticipated by next fall. The success read rate for the electric meters is high, currently at 99%.
• Ask Apex Performance: The Ask Apex team is addressing 90% of incoming calls, with the remaining 10% referred to other departments for expertise. The average wait time for call answering is 1 minute and 31 seconds.
• Billing Variance Decline: The volume of utility billing is decreasing, which is a positive indicator. Anomalies flagged in the variance report are also declining; Cycle 1 variances dropped from 5,469 in October to 865 in December. Cycle 2 variances dropped from 5,919 in September to 1,125 in November (with anticipation of being lower in December).
• Backlog Resolution Progress: The Town has hit the 75% mark for resolving the backlog of issues, with approximately 250 cases remaining. A large portion of these remaining cases are bill reviews, followed by solar issues. Streamlining solar issues will be aided once the electric meter change out is completed, allowing all solar systems to report through a single system. The hope is to clear the log by the end of the year, though it will likely extend slightly into January.

UNC/Cigna Health Insurance Update

• Ongoing Negotiations: UNC went out of network with Cigna on December 1st, impacting a number of Town employees and their families, leading to cancelled appointments and uncertainty of care.
• Current Status: UNC and Cigna are in meetings working toward closure. UNC submitted a proposal to Cigna the day prior, and staff is hopeful the details will be resolved quickly to end the disruption.

Meetings & Town Closures

• Next Work Session: The next meeting is a work session scheduled for Tuesday, December 16th, at 3:30 PM.
• Work Session Agenda: Topics will include the Peak Plan 2055 update, the Community Readiness Plan, a brief session on the Capital Investment Plan, and the Salem Streetscape item.
• Holiday Closures: Town Hall will be closed December 24th through the 26th for the Christmas holiday, and on January 1st for New Year's.

Events & Festivals

• Holiday Tour of Lights: Continues through the end of the year, 6:00 PM to 9:00 PM every night. 
• Snowman Stroll: Runs December 5th through the 14th, offering discounts and offerings at downtown Apex businesses via a passport system.
• Christmas Play and Musical: "Astric the Little Star" will be held December 12th through the 14th at the Halle Cultural Arts Center.
• Hanukkah Festival: December 14th, 3:00 PM to 6:00 PM at the Apex Senior Center, concluding with the lighting of the Menorah on town campus.
• Apex Friendship High School Band's Holiday Showcase: December 20th, 3:00 PM to 4:00 PM at the Halley Cultural Arts Center.
• Note: The Movie in the Park event scheduled for December 19th at Pleasant Park is sold out.

Watch the full update through the meeting recording.

New Leadership in the Electric Department

Kathy Moyer was introduced as the new Electric Department Director. Moyer joins the town with over 25 years of experience, previously serving as the COO for ElectriCities. She is already an active member of the community and a graduate of the town’s Peak Academy.

Olive Chapel Road Update

The Olive Chapel Road project is progressing well, with contractors working six days a week to meet deadlines. Current work involves storm drainage, to be followed by guardrails, sidewalks, and paving. The official reopening date is targeted for February 10th, weather permitting.

Utility and Customer Service Improvements

• Backlog Status: The town has cleared 94% to 95% of its utility billing call-back log, with only approximately 50 to 60 items remaining.
• Ask Apex Center: The new information center is successfully managing high call volumes with an average wait time of just 44 seconds and a 90% resolution rate on the first call.
• Electric Meter Replacement: The technology upgrade is 20% complete, with over 6,100 meters installed. The project maintains a 99.39% reading success rate and is expected to be finished by Fall 2026.

Upcoming MLK Jr. Commemoration Weekend

Town Hall will be closed on Monday, January 19th, in observance of the holiday. Community events include:

• Friday, Jan 16: Black Author Exhibit and Creative Contest at the Senior Center (6:30 PM).
• Saturday, Jan 17: MLK Unity March (gathering at 8:00 AM at First Baptist Church) followed by a breakfast reception at the Senior Center.
• Sunday, Jan 18: MLK Worship Service at First Baptist Church (11:00 AM).
• Monday, Jan 19: National Day of Service, featuring a collection event with NeighborUp.

Data Center Work Session (January 22)

A joint work session between the Town Council and the Planning Board is scheduled for January 22nd at 3:30 PM. Manager Vossberg clarified that this is a technical staff presentation focused on gathering data and establishing future policy for data centers. It is not a public hearing, and there will be no presentation from current rezoning applicants. The meeting will be held on the third floor of Town Hall and will be live-streamed and recorded.

Award-Winning Parks and Recreation

The Apex Parks, Recreation, and Cultural Resources Department received two prestigious honors: the 2025 USTA Southern and USTA North Carolina Outstanding Parks and Recreation Department Awards. These awards recognize the town's excellence in making tennis accessible to all residents, including youth, seniors, and players with disabilities. Staff member Jason Simpson was specifically highlighted for his instrumental role in these programs.

Watch the full update through the meeting recording.

Community Events & Recognition

• Black History Month Celebrations: Several events are scheduled throughout February, including Black History Month Trivia on February 12th at the Senior Center, a Spades Tournament on February 21st (partnering with the National Spade Players Association), and a performance by the United Strings of Color at the Halle Cultural Arts Center on February 28th.
• Apex Restaurant Week: Taking place from February 23rd to March 1st, this year features a record number of participating restaurants.
• Think Apex Awards: The nomination window is officially open and will run through March 13th.

Capital Project & Infrastructure Updates

• Salem Streetscape: The project is currently underway and is expected to continue through October. Notably, northbound traffic on Salem Street is currently closed from Saunders to Chatham.
• Olive Chapel Road: Following significant drainage and roadway improvements, the road is scheduled to reopen on Thursday afternoon, February 12th.
• Peakway Southwest Connector: This major project is trending ahead of schedule. While the contract allows for completion by October 2027, the current pace suggests a potential conclusion in 2026. 
• Meter System Upgrade: Nearly 9,000 electric meters have been replaced. The replacement program is expected to continue through the fall.

Town Service Performance

• Ask Apex (311 Service): The town's call center is maintaining high performance with 94% of calls resolved immediately and an average wait time of just one minute and nine seconds.
• Utility Billing Backlog: The backlog of utility billing issues is nearly resolved, with 97% of cases addressed. Only 39 individuals remain on the log, and the town is transitioning back to "normal business" operations for customer service.

The Town of Apex provides annual funding to nonprofit organizations that deliver vital community services benefiting Apex residents. The program focuses on funding specific programs rather than general organizational operations, ensuring that Town funding directly supports measurable outcomes.

To be eligible, organizations must:

• Have 501(c)(3) nonprofit status
• Maintain a volunteer board of directors
• Provide programs that benefit residents within the Town of Apex corporate limits

Demonstrate sound financial management consistent with the Local Government Budget and Fiscal Control Act

Programs should:

• Complement or enhance a vital Town service at a reduced cost
• Provide a cost-effective or operationally efficient service alternative
• Fill a gap between existing government services and community needs

Requests for staffing costs or for programs that duplicate services already available to the public will receive the lowest funding priority.

Individual program awards typically range from $500 to $20,000.

The total annual funding pool is tied to $1 per Apex resident, which ensures the program grows as the Town’s population increases.

Applications are submitted online through the Town’s Cognito Forms platform. The link is available on the Town’s website during the application period.

You’ll need to upload all required attachments (see below) before submitting your application. You may save your progress and return to complete it later.

1. List of Board of Directors (include addresses, dates of appointment, and term lengths)
2. Articles of Incorporation or Bylaws
3. IRS Determination Letter (or notarized Form 1023 if pending)
4. Most recent IRS Form 990
5. Independent audit or financial review (or written reason for exemption)
6. Program budget (current and proposed year)
7. Signed and notarized Standard Assurances Form

Applications are reviewed by the Town’s Finance Committee, which evaluates submissions based on eligibility, alignment with Town priorities, financial accountability, and community impact. Recommendations are then presented to the Town Council for approval.

Funding notifications are issued by July 1 each year. Applicants will receive an email informing them of their award status.

Each funded organization must submit a final report by June 30 of the following year showing how funds were spent and the results achieved. Reports should include measurable outcomes and may include testimonials or participant stories.

This year’s cycle introduces an emphasis on impact storytelling — sharing the real-world difference made by Town-funded programs. Nonprofits are encouraged to provide short testimonials, quotes, or photos that illustrate their work and the beneficiaries served.

Please contact Celeste Sherer with any questions. 

Ask Apex is the Town of Apex’s centralized customer service center, helping residents, businesses, and visitors get answers, submit service requests, and connect with the right Town departments—all in one place.

Ask Apex assists with:

• Utility billing questions
• Trash, recycling, and yard waste inquiries
• Public Works concerns (streets, sidewalks, drainage) 
• Code Enforcement information 
• Permits and inspections guidance 
• Parks, facilities, and program general information 
• General Town services and referrals

Calls are answered by trained Town Services Specialists who work closely with Town departments to provide accurate information.

Absolutely. The primary role for Ask Apex is helping customers navigate Town services.

No. Ask Apex provides general information and referrals but cannot provide legal advice.

Ask Apex operates during standard Town business hours. Current hours are Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 2:00 pm. These hours are published on the Ask Apex webpage and Ask Apex voicemail message. The voicemail is also updated with holiday and special activity and closure information.

You can reach Ask Apex by:

• By phone at (919) 249-3311 (during business hours) Monday through Thursday from 8:00am to 5:00pm and Friday from 8:00am to 2:00pm
• Online service request forms
• Email or web submissions (as available)

Ask Apex does not provide emergency or after-hours services. After hours, urgent matters should be directed to appropriate emergency (9-1-1) or non-emergency services. The Town of Apex non-emergency public safety phone number is 919-361-8661.

No. Ask Apex handles non-emergency Town service requests, utility billing, and general information.

For emergencies, always call 9-1-1. For non-emergency police matters, contact the Town of Apex non-emergency public safety line at 919-361-8661.

Service requests can be submitted by calling Ask Apex or by completing an online request form.

Your request is logged into the Town’s Customer Relationship Management (CRM) system and routed to the appropriate department. You may receive updates depending on the type of request.

Response times vary by department and request type. Ask Apex can provide general expectations but cannot guarantee resolution timelines.

Yes. You may call Ask Apex at (919) 249-3311 to check the status of an existing request.

Yes. Ask Apex can assist with general billing questions, payment options, service start/stop requests, and referrals to Billing & Collections.

No. Billing decisions are handled by the Billing & Collections department. Ask Apex can help explain your bill and connect you with the appropriate team.

Ask Apex can submit an inquiry or connect you with Billing & Collections for further review.

Yes. Ask Apex can submit missed collection requests and provide guidance on proper set-out requirements.

Ask Apex can provide your collection day or direct you to the appropriate online resources.

No. Ask Apex does not issue permits or conduct inspections, but we can help you understand requirements, other general information, and connect you with the correct department if necessary.

Yes. Ask Apex can submit code enforcement concerns for review or direct you to the appropriate resource.

Yes. The Town takes privacy seriously and follows applicable laws and policies to safeguard customer information.

Some requests may be submitted anonymously; however, providing contact information helps departments follow up if needed.

You may contact Ask Apex to discuss next steps or escalation options.

Feedback is welcome and can be shared online by completing an Employees Kudos form, or through customer satisfaction surveys when available.

The Town's Language Access program helps residents who are not proficient in English get information and services from the Town in a language they understand.

The Town wants all residents to be able to understand important information, access services, and participate in the community, no matter what language they speak.

Any resident who feels more comfortable communicating in a language other than English can use these services. 

The Town offers interpretation for in-person town visits, phone calls, and Town meetings, and events.  Translated versions of written information and forms are also available.

Based on community input and resident surveys, Spanish and Chinese are the most spoken languages among residents who need translated materials. The Town prioritizes translation in these languages while continuing to provide interpretation and language assistance in many other languages upon request.

For face-to-face interactions, residents may request language assistance from any Town staff member they are working with. Staff can connect to an on-demand language line for immediate interpretation.

Residents may also contact the Town’s Language Access Coordinator at languageaccess@apexnc.org to request interpretation in advance of a public meeting, community event, or interaction with Town staff.

Residents can request and secure interpretation and translated materials free of charge. 

The Town translates vital documents such as forms, notices, and public information that residents need to understand important information, Town services, or programs.

Residents can ask on-site staff for help understanding the document or ask staff to request an over-the-phone interpreter who can help them understand the document in their preferred language. Residents may also request a translated copy of the document, which often takes 2-3 business days.

The Town launched the ReciteMe toolbar on the Town website in May 2024, which allows residents and visitors to read information in other languages. Click on the orange ReciteMe icon in the bottom righthand corner of the webpage to launch the toolbar.

Interpretation can be provided for meetings and events when requested in advance. Contact the event or program coordinator to arrange interpretation services.

• For Town Council meetings, contact Allen Coleman, Town Clerk at Allen.Coleman@apexnc.org.
• For CommUniversity and other Community Engagement events, email CommunityEngagement@apexnc.org  
• For Peak Academy, contact Sandy Burke, Senior Executive Assistant to the Town Administrator, at Sandy.Burke@apexnc.org.  

If for any reason residents do not receive a timely response from the program coordinator, they may contact the Language Access Coordinator.

Residents can contact the Town's Language Access Coordinator or share their concerns with Town staff.

Beginning on Tuesday, January 27, 2026, GoApex Route 1 will operate on a detour route due to the planned construction for the Salem Streetscape Project in Downtown Apex. The detour route is shown in the map below. The duration of the detour route is expected to extend until late 2026. Click here for more information on the Salem Streetscape project. There are no expected routing impacts to GoCary Route 9 or GoTriangle Route 305. 

Additional detour details:

The following bus stops will not be serviced for the duration of the detour:

• Stop 1165, Laura Duncan Road at Vineyard Station
• Stop16005, Apex Peakway at Laura Duncan Road
• Stop 16007, Apex Peakway at Ambergate Station
• Stop 16009, North Salem Street at Apex Peakway
• Stop 11371, North Salem Street at Hunter Street 
• Stop 16013, Hunter Street at Hillcrest Road
• Stop 16087, South Salem Street at Williams Street
• Stop 16089, South Salem Street at Moore Street
• Stop 16091, North Salem Street at The Depot

The Detour includes new temporary stops, as indicated on the detour map, to provide alternative access to Downtown for riders:

Heading out from the start of the trips at Mason Street Municipal Building:

• From regular Stop 16093, Apex Senior Center, to...
• Detour Stop 16097, Hunter Street near Metro Station (heading westbound)
• Detour Stop 16099, North Salem Street at Center Street (heading southbound, near Halle Cultural Arts Center)
• Detour Stop 16101, South Salem Street at Moore Street (heading southbound)
• ...back to regular stop 1593, West Williams Street at Hunter Street

Heading back towards the end of trips:

• From regular Stop 16085, East Williams Street at Mason Street (near Apex Middle School) to...
• Detour Stop 1450, Hughes Street at Williams Street (near Compare Foods)
• Detour Stop 1167, Chatham Street at Mason Street
• ...back to regular Stop 1452 at Mason Street Municipal Building

Riders are also encouraged to download the GoCary App to see real-time information