Utility customers can complete an online Unlock Utility Account form or call Utility Billing/Customer Service at (919) 362-8676, during regular business hours, and speak with a Customer Service Specialist to have their utility account unlocked.
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The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.
The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business contact the Utilities and Finance Department at (919) 362-8676.
Visit this page to connect or disconnect service.
You may complete an online disconnection request or call the Utilities and Finance Department at (919) 362-8676 Monday-Friday, 8 a.m. to 5 p.m. We are unable to disconnect utility services on weekends or holidays.
Report the missed pickup immediately by calling (919) 362-8676. We can usually arrange to have your container emptied the same day or within one business day of your call. Garbage and recycling containers should be placed at the curb the night before your scheduled pickup day. Unfortunately, we are unable to make a second trip to your location when containers are not placed at the curb by 6 a.m. on the pickup day.
A Utility Application must be filled out for each location you wish to have utility services connected to. You can obtain a utility application by submitting an online Utility Application. After that call (919) 362-8676 to request a faxed or mailed Utility Application form. Come to our office and fill out the application Monday-Friday, 8 a.m. to 5 p.m. Our office is located at:
73 Hunter Street
Apex, NC 27502