Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Public Works & Utilities
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Public Works & Utilities
The Town will make a one time pick-up of boxes at no charge for new residents. You must break down all boxes. Request pickup online or call Customer Service at (919) 362-8676 to schedule a pick-up date. The night before your scheduled date, place the broken-down boxes curbside. All packing materials should be placed in your recycling bin or cart.
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Public Works & Utilities
Only household trash should be thrown in your trash cart, preferably bagged. Bagging helps keep your cart clean and reduces wind blown litter. Do not place yard waste, brush, or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should place recyclables in the labeled recycle bin for collection.
Search specific materials through the Waste Wizard.
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Public Works & Utilities
Call the North Carolina One-Call Center at (800) 632-4949 or 811 to have your utilities marked with paint (generally within 48 hours of the call).
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Public Works & Utilities
Contact Customer Service at (919) 362-8676 to report missed collection, or complete the online form linked here.
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Break down into 2-feet-by-3-feet sections and place in your recycling cart the day of your trash pickup. Or you can take the flattened boxes to a Wake County Convenience Center.Public Works & Utilities
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Public Works & Utilities
Call Customer Service at (919) 362-8676 or request a new cart with this online form. They will repair or replace your cart and/or bin.
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To report a sewer or sewer issue (spill or backup, odor, etc.). call (919) 249-3356 between 7:30 a.m. and 4:30 p.m. on weekdays. If the problem is an emergency, and occurs after hours, over a holiday, or during the weekend call the Apex Police Department at (919) 362-8661 and they will dispatch on-call personnel for repairs. Call the town first and let us investigate the problem. We will advise you if it is a Town problem or if you will need to call a plumber to make the repairs.Public Works & Utilities
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The NC Department of Transportation manages traffic signals in Apex. To report a traffic light that is not operating properly, contact the Division 5 office at (919) 220-4600.Public Works & Utilities
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Call Customer Service at (919) 362-8676 to pay by phone, or stop by Town Hall located at 73 Hunter Street to pay in person.Public Works & Utilities
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Call Customer Service at (919) 362-8676, stop by Town Hall located at 73 Hunter Street, or complete our online form linked here.Public Works & Utilities
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Yard waste (limbs, leaves, etc.) is collected by the Town of Apex Public Works Department. View more info at the link below. Call (919) 362-8676 with questions about your collection day, or to report a missed collection.Public Works & Utilities