SCAM ALERT: Be aware that scammers posing as the Town of Apex Utilities Department have recently been calling customers, attempting to collect a 'past due' balance. In some cases, the caller ID even appears to be a Town of Apex number. The scammers seem to be targeting small businesses, rather than large chains.
When customers have a past due balance, there are four steps taken by the Town of Apex prior to disconnection of service:
1. Past due balance will appear in your regular monthly bill
2. Customer will receive a disconnection notice if past due balance isn’t paid
3. Customer will receive an AUTOMATED phone call advising the customer to pay the balance. The customer will not be able to pay during this call, they must call back.
4. For commercial accounts ONLY, a customer service rep may call the business to notify them that non-payment will result in disconnection on that day
To address this issue, our customer service staff has instituted a new policy. In NO case will town staff call a customer and offer to take payment during that call. The customer will be advised to call 919.362.8676 to make payment.
How you can avoid being scammed:
1. Always be skeptical of phone calls during which you are asked to immediately pay a balance.
2. Question the caller about your account – ask them to give you the balance of your last three bills, or to provide you with your start date for service.
3. Go online to check your balance. If you haven’t yet logged into our online tool, try it today at http://www.apexnc.org/239/Utility-Account-Access-Payment
The Apex Police Department advises you never to give your credit card or bank information over the phone. If you receive a call that you believe to be a scammer, please notify the APD immediately at 919.362.8661.