Utility Connection/Disconnection


Utility Connection/Disconnection

Important - Please Read This Page!

Connection and disconnection of utility services are available Monday - Friday unless the Town is closed for an official holiday.

The Town of Apex offers the following services:  Electric, Water, Sewer, Garbage, Recycling and Yard Waste.  Services may vary depending on location.

Examples of limited service areas: 

Avalon Peaks:  Water, Sewer and Recycling Only

Beckett's Crossing, Carriage Downs, Citiside, Sunset Hills & Waterford Green:  Water, Sewer, Garbage, Recycling  and Yard Waste Only

Bishops Gate, Giverny, Stonecrest & Weathersby:  Electric Only

The list above is not all inclusive, please contact Customer Service at (919) 362-8676 if you have any questions regarding service availability in your area.

The Utilities Department may need to contact you regarding your request for utility services. Please provide a telephone number where you can be reached Monday - Friday 8:00 am to 5:00 pm. Failure to provide accurate and complete information may interfere with our ability to complete your request. Please contact the Utilities Department at (919) 362-8676 if you have any questions. 

To Connect Utilities:

  • Please make certain you know the correct service address before submitting your utility application. 
  • If you are making an in-town move, your new address will have a different account number from your old address. 
  • Submitting a utility application for your new address will not disconnect your previous address. You must submit a disconnect request to close the account you are moving from. 

After submitting your utility application, we will not contact you unless we have problems processing your request or if a deposit is required. 

 Click to Connect

To Disconnect Utilities:

  • Selling your home?  Utility services will most likely be needed for the final walk-through.  Please check with your real estate agent prior to scheduling the disconnection of your utility services.
  • If you need to change your scheduled disconnection date,  please  call our office at (919) 362-8676 no later than 11:00 am on the originally schedule date. 
  • Please leave your garbage and recycling containers for the next resident. A fee is charged for missing containers. 
  • Bank Draft Customers:  Final bill payments are not drafted. The payment for your final bill must be made by check, credit card or cash. 

Click to Disconnect