Utility Billing / Customer Service

 

Utility Billing / Customer Service

Customer Service
Phone: (919) 362-8676
Fax: (919) 249-3329

73 Hunter Street 
Apex, NC 27502
Hours: Monday - Friday 8:00 am - 5:00 pm 

The Town of Apex offers the following utility services:  Electric, Water, Sewer, Garbage, Recycling, and Yard Waste.  (Service availability may vary depending on location): 

Guide to Utility Services 

For all after-hours utility emergencies please call (919) 362-8661.

Water / Sewer
  • Billing question / High bill concern
  • Connect / Disconnect service
  • Disconnection due to non-payment
  • Mark utility lines / Call before you dig
  • Sewer back up 
  • Water leak / Pressure problem
  • Water quality issue
  • Water service concerns / no water 

(919) 362-8676
(919) 362-8676
(919) 362-8676
811
(919) 362-8166
(919) 362-8166
(919) 362-8166
(919) 362-8676

Garbage / Recycling
  • Bulk trash item for pick up
  • Garbage / Recycling missed
  • Need moving boxes picked up
  • Need repair of Garbage / Recycling container

(919) 362-8676
(919) 362-8676
(919) 362-8676
(919) 362-8676

Yard Waste
  • Grass clippings to be picked up
  • Limbs to be mulched / picked up

(919) 362-8166
(919) 362-8166

Electric
  • Billing Questions / High bill concerns
  • Connect / Disconnect Services
  • Disconnection due to non-payment
  • Electric service concern
  • Electric heat pump rebate
  • Electric hot water heater rebate
  • Load management switch problem
  • Mark utility lines / Call before you dig
  • Power outage or surge
  • Street light outage

(919) 362-8676
(919) 362-8676
(919) 362-8676
(919) 249-3427
(919) 249-3531
(919) 249-3531
(919) 249-3427
811
(919) 249-3427
(919) 249-3427

Some of these concerns may be addressed with the Online Service Request Form.  

Concerned about your energy usage?  You can perform an online energy audit by visiting the Energy Depot.

Utility Bill Bank Drafting

Customers can pay their monthly utility bill automatically on the due date by bank draft. To enroll complete a Bank Draft Form and return it to the Finance Department at the Town Hall with a voided check.

 

Helpful Documents

Load Management Program (PDF)
Heat Pump/Water Heater Rebates (PDF)
Solar Program (PDF)