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Utilities/Finance
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Utilities & Finance Frequently Asked Questions (FAQs)

Q: How do I obtain utility services from the Town of Apex?
A: A Utility Application must be filled out for EACH location you wish to have utility services connected to. You can obtain a utility application by:

    1. Submitting an online Connection Request.  The form is available on our website.
    2. Calling (919) 362-8676 to request to have a form faxed or mailed to you.
    3. Come by our office Monday – Friday, 8:00 am to 5:00 pm at 73 Hunter Street to fill out a Utility Application in person.

Q: How long will it take to connect my utility services?
A: Once a Utility Application has been completed and the deposit requirements have been satisfied services can be connected as early as the next business day.  If you need utility services for a future date just specify the date on your application and we’ll be glad to start your services as requested.  If services are needed the same day, please let us know and we will make every effort to accommodate your request.   We do not connect utility services on weekends or holidays.

Q: Will I need to make a deposit?
A: Residential
Depending on your credit history a deposit may be required.  The standard residential deposit is $200.00 which includes all utility services.  For residential water only customers the deposit is $50.00.  Once a utility application has been submitted we check the applicant’s credit history.  If the applicant’s credit history meets our requirements the deposit is waived.  If the applicant’s credit history does not meet our requirements the deposit must be paid in full before utility services can be connected. 

Commercial
Commercial deposits are based on a two month average bill for the location.  Upon review, a letter of credit from a previous electric utility showing 12 months with no more than 2 late payments may waive the deposit requirements.  The letter of credit must be in the exact name, social security number or federal ID of the commercial applicant.  A Surety Bond for the amount of the deposit may be substituted for a cash deposit.

Q: When will I get my deposit money back?
A:Deposits are held until a good credit history has been established.  All deposits accrue 6% interest (annually) during the time they are held by the Town of Apex.  Good credit for a residential customer is defined as 12 months with no more than 2 late payments.  Good credit for a commercial customer is defined as 24 months with no more than 2 late payments per year.  Customers must request a deposit refund.  Otherwise, when the account is terminated, the deposit and interest will be applied to any unpaid balance and a refund check sent for the remainder.  

Q: What methods of payment are accepted by the Town of Apex?

A:
  1. Bank drafting is available.  Sign up and have your payment automatically deducted from your bank account each month on the bill due date.  An authorization form is available for download
  2. Check or money order payments can be mailed in our return envelope to the address indicated on the payment stub.  If you are unable to include our payment stub please remit to P. O. Box 250, Apex, NC  27502. 
  3. A payment drop box is located at 73 Hunter Street.  Payments put in the drop box after 8:00 am will be processed the next business day.  Please do not put cash payments in drop box. 
  4. MasterCard and Visa payments are accepted in the Utilities and Finance office located at 73 Hunter Street or by calling (919) 362-8676 Monday – Friday 8:00 am to 5:00 pm. 
  5. Cash payments are accepted in the Utilities and Finance Department located at 73 Hunter Street Monday – Friday 8:00 am to 5:00 pm.

All payments are processed and posted to your utility account the same day as received.

Q: What utility services does the Town of Apex provide?
A: The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our corporate limits.  However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.  The Town of Apex also provides electric service to some locations in Cary.  If you have questions about which utility services we provide to your home or business contact the Utilities and Finance Department at (919) 362-8676.

Q: How do I disconnect utility services?
An online Disconnection Request is available on our website.  You may also call the Utilities and Finance Department at (919) 362-8676 Monday – Friday, 8:00 am to 5:00 pm and place your disconnection request by telephone.  We do not disconnect utility services on weekends or holidays.

Q: What do I do if my garbage or recycling is missed?
A: Report the missed pickup immediately by calling (919) 362-8676.  We can usually arrange to have your container emptied the same day or within one business day of your call.  Garbage carts and recycling bins should be placed at the curb the night before your scheduled pickup day.  Unfortunately, we can not come back to your location when the containers have not been placed at the curb at the proper time. 

Q: I’ve had a major pipe break in my home; can the Town help me with my water bill?
A: Yes, the Town of Apex has a leak adjustment policy to help customer with major leaks.  A copy of your plumber's bill showing proof that repairs have been made should be submitted to the Utilities and Finance Department at P. O. Box 250, Apex, NC 27502. The Town will adjust up to two month’s billing for leaks that are more than 50% of the customer’s average water bill. Adjustments are applied as credits to the utility account.