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Public Works
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Public Works Frequently Asked Questions (FAQs)

Trash, Recycling and Yard Debris:

Power:

Water & Sewer:

Miscellaneous:

Trash, Recycling & Yard Debris

Q: What do I do if my trash or recycling is missed?

A: Call Customer Service at 362-8676 or call Waste Industries at 662-7100 or you can fill out an online service request form.

Be advised trash and recycling will be postponed due to holidays and inclement weather. We always place notices in the Apex Herald and the News and Observer as well as on our website and the after hours telephone message at Public Works regarding holiday collection.

Holidays that will interrupt service: July 4th, Thanksgiving Day, Christmas Day and New Years Day. If your trash collection day falls on one of these holidays, trash and recycling collection will be postponed to the following day and any subsequent collection day in that same week will also be postponed one day. collection will be postponed until it can be safely resumed and any subsequent collection day in that same week will also be postponed. For example, if your collection day falls on Thursday and it is not collected due to the weather, Thursday's collection could occur on Friday and Friday's collection could occur on Saturday.

If your trash collection day is disrupted by inclement weather, pick up will resume when weather permits.. Because of the range of severity and duration in weather disruptions, it is impossible to predict when a collection route might be eventually completed as it could occur (in the worst case) several days later. Therefore, when there is a weather disruption, we ask that customers put their carts and bins out to the curb on their regular collection day and leave them at the curb until they are eventually collected. Trash and recycling collection crews will make every effort to resume normal collection as soon as weather permits.

Call Customer Service at 362-8676 if you are ever in doubt about your correct collection day.

Q: How do I get a replacement trash cart or recycle bin?

A: You will need to call Customer Service at 362-8676 or call Waste Industries directly at 919-662-7100 and ask for Residential Customer Service. They will repair or replace your cart or bin.

Q: What can and cannot be thrown in my trash cart?

A: Only household trash, preferably bagged. Bagging helps keep your cart clean and reduces wind blown litter. Do not place yard waste, brush, or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited.You should continue to place recyclables in the labeled recycle bin for collection.

Q: What do I do with items that cannot be thrown in my trash cart?

A: Yard waste and brush is collected curbside weekly. Construction debris and large items can be taken to the Wake County Convenience Center located at 6000 Old Smithfield Road. Tires and hazardous waste can be taken to the South Wake multi-material drop off center located next to the Convenience Center. Hazardous waste can only be dropped of the 3rd Saturday of every month 7am-3pm.

Q: What do I do with corrugated cardboard?

A: Break down into 2 ft. x 3 ft. sections and place under your recycle bin the day of your trash pickup. Or, you can take the boxes flattened to the Wake County Convenience Center located at 6000 Old Smithfield Road.

Q: I am a new resident to the Town of Apex – How do I get rid of my moving boxes?

A: The Town will make a one time pick-up of boxes at no charge for new residents. You must break down all boxes; call Customer Service at 362-8676 to schedule a pick-up date. When your pick-up date is scheduled place the boxes curbside the night before your scheduled pickup. All packing materials need to be placed in your trash cart.

Q: How do I dispose of unwanted furniture, appliance or bulk trash items?

A: The town of Apex will pick up bulk trash items for a fee which is added to your utility account. You can call Customer Service at 362-8676 and they will discuss the charges with you, place them on your utility bill and schedule the date for pickup. Or, you can take your bulk trash to the Wake County Convenience Center located at 6000 Old Smithfield Road at no charge.

Q: How do I find out about yard waste procedures?
A: Check online or call Public Works or Finance at 362-8166 or 362-8676.

Power

Q: How do I report a streetlight out?

A: Call Public Works and Utilities at 362-8166 or fill out an online service request.

Q: How do I report a power outage?

A: If you have a power outage during normal business hours you call Public Works at 362-8166 between 7:30am and 4:30pm. If the outage occurs after hours, over holidays or during the weekend then you can call the Apex Police Department at 362-8661 and they will dispatch the on-call personnel for repairs.

Q: What if I am experiencing problems with my power (Flickering lights, power only in ½ of my house, etc.)

A: Check all breakers in your house and all outlets to make sure that they are not tripped. During normal business hours you call Public Works at 362-8166 between 7:30am and 4:30pm. If the outage occurs after hours, over holidays or during the weekend then you can call the Apex Police Department at 362-8661 and they will dispatch the on-call personnel for repairs. CALL THE TOWN FIRST,and let us investigate the problem and we will advise you if it is a Town problem or if you need an electrician. Do not call an electrician first. This will keep you from paying an electrician to tell you that it is a Town problem.

Water & Sewer

Q: How do I report a water leak, sewer spill, sewer odors, low pressure or broken sewer clean-out caps?

A: During normal business houars you call Public Works at 362-8166 between 7:30am and 4:30pm. If the problem occurs after hours, over holidays or during the weekend then you can call the Apex Police Department at 362-8661 and they will dispatch the on-call personnel for repairs. CALL THE TOWN FIRST,and let us investigate the problem and we will advise you if it is a town problem or if you need a plumber. Do not call a plumber first. THis will keep you from paying a plumber to tell you that it is a Town problem..

Miscellaneous

Q: I need to pay my Town of Apex Utility bill, who do I call?

A: You need to contact the Finance department at 362-8676 to pay by phone or stop by the Town Hall located at 73 Hunter Street to pay in person.

Q: I need to get Town of Apex Utility Services turned on/off under my name, who do I call?

A: You need to contact the Finance department at 362-8676 or stop by the Town Hall located at 73 Hunter Street or go online.

Q: If I want to do some work in my yard and do not know where my utility services are located, how do I go about getting someone out to locate my utilities?

A: You can call the North Carolina One-Call Center at 1-800-632-4949 and they will take all your information, put it into their system which then sends out tickets to all of the utility companies that are a member and in turn someone will come out and locate all your utilities within 48 hours. The Town of Apex is a member of this organization; therefore we would get a ticket and locate all of our facilities.

Q: There is a huge pothole in the road that I want to report so that it can get fixed, who do I call?

A: There are some roads within the Town of Apex that are State maintained roads (see list below) and you will need to call the North Carolina Department of Transportation at 733-4768. Otherwise you may call the Public Works Department at 362-8166 and we will generate a service order and pass it on to our street department.

*There may be other State maintained roads not listed.

Q: There is a traffic light that is not operating properly, who do I call?
A: To report a traffic light that is not operating properly you need to call the North Carolina Department of Transportation at 477-2914.