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Posted on: February 28, 2022

Apex Electric Utilities Department Launches Customer Survey

Town of Apex Electric Utilities department will be conducting residential and customer surveys beginning February 28, 2022. Surveys will be conducted online and by phone as part of a long-term planning study. The survey helps record feedback from residents and business owners regarding the electric service provided by the Town of Apex, as well as communication preferences and perceptions of new strategic initiatives. 

The survey will be conducted by GreatBlue Research, Inc., a professional market research firm located in Glastonbury, Connecticut. Beginning February 28th, customers will have the opportunity to complete the survey digitally, and from the beginning of April to mid-May, GreatBlue Research will call to customers to collect their feedback.

The online survey is available at www.apexnc.org/electricsurvey

The telephone portion of surveys will be a random sample of customers and is conducted by GreatBlue. Customers may see “GreatBlue” listed on their caller ID, or could see (860) 740-4000. Variations of the phone number could also include “4004”, “4008”, etc.  

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to the Town of Apex Electric Utilities department.  If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860-740-4000, or Town of Apex Customer Service at (919) 362-8676, select option 2 to speak with a representative.

About the Town of Apex Electric Utilities Department:

The Town of Apex owns and operates an electric distribution system that supplies power to over 25,000 residential and commercial customers and 6,400 street lights. There are currently three substations and approximately 790 miles of service lines in use.  

We have been proudly powering the peak for over 100 years, providing reliable, safe, and high quality services to customers within the town limits of Apex. 

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