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Utility Billing / Customer Service
Having trouble making utility and rent payments? Check out these resources for help!
Complete the Payment Plan Agreement if you are having difficulty paying utilities bills dated prior to 6/1/2021
Online Payment in eServices
Access our eServices site to:
- Sign up for paperless billing
- View current and past utility bills and consumption history
- Make payments online with no additional service fee (Visa and MasterCard accepted)
Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers.
Customer Service - (919) 362-8676
Call the customer service line to use pay-by-phone services, access general account information, and inquire about billing history. View Terms & Conditions before using this service. NOTE: Please have your account number ready when dialing in.
Other Payment Methods
- Bank Draft: To enroll, complete the Bank Draft Form
- Drop Box (available 24/7): Apex Town Hall parking lot, 73 Hunter Street
- Walk-in: Monday - Friday, 8 am - 5 pm, Apex Town Hall, 73 Hunter Street
- Mail-in: Town of Apex, PO Box 250, Apex NC 27502
- Additional Assistance: Customer Service Line (919) 362-8676 (automated service available 24/7)
Reconnection After Nonpayment
Once you’ve made your payment through eServices please contact our office at (919) 362-8676 Monday through Friday, between 8 am and 5 pm to schedule reconnection of your utility services. After hours reconnections are available on the night of cutoff from 5 pm to 10 pm for an additional $75 fee by calling (919) 372-7455.
The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, and area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.
The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business, contact the Utilities and Finance Department at (919) 362-8676.
Visit this page to connect or disconnect service.
Common Utility Concerns
For all utility emergencies please call 919-372-7475
To request a leak adjustment for your utility bill, complete the Leak Adjustment Form.
| Water / Sewer | Phone Number | Online Form |
|---|---|---|
| Billing question / High bill concern | (919) 362-8676 | |
| Request bill adjustment due to leak | (919) 362-8676 | Online Form |
| Connect Service Questions | (919) 362-8676 | Online Form |
| Disconnect Service Questions | (919) 362-8676 | Online Form |
| Disconnection due to non-payment | (919) 362-8676 | |
| Mark utility lines / Call before you dig | 811 | Online Form |
| Sewer backup or other issue | (919) 372-7475 | Online Form |
| Water pressure problem | (919) 372-7475 | Online Form |
| Water quality issue | (919) 372-7475 | Online Form |
| Water service concerns / no water | (919) 372-7475 | Online Form |
| Garbage / Recycling / Yard Waste | Call |
|---|---|
| Bulk Item Collection | (919) 362-8676 |
| Garbage / Recycling Missed | (919) 362-8676 |
| Grass Clippings / Limbs / Leaves to be Collected | (919) 362-8676 |
| Need Moving Boxes Collected | (919) 362-8676 |
| Need Repair of Garbage / Recycling Container | (919) 362-8676 |
| Electric Service | Call |
|---|---|
| Power Outage or Surge | (919) 372-7475 |
| Electric Service Concern | (919) 249-3531 |
| Billing Questions / High Bill Concerns | (919) 362-8676 |
| Disconnect Service Questions | (919) 362-8676 |
| Disconnection Due to Non-Payment | (919) 362-8676 |
| Street Light Outage or Concern | (919) 249-3531 |
| Electric Heat Pump / Hot Water Heater Rebate | (919) 249-3531 |
| Load Management Switch Concern | (919) 249-3531 |