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Utility Billing / Customer Service
A note regarding utility billing during COVID-19
The Town of Apex has suspended all late fees and disconnects for non-payment during the COVID-19 emergency through December 31st. We understand that the uncertainty of our current situation has created hardships for some in our community and we are here to support you.
While disconnections and late fees are waived through December, it is important to note that account balances will need to be paid at a future date.
- Complete the Payment Plan Agreement
- Learn about the Wake HELPS utility payment aid program
Online Payment in eServices
Access our eServices site to:
- Sign up for paperless billing
- View current and past utility bills and consumption history
- Make payments online with no additional service fee (Visa and MasterCard accepted)
Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers.
Customer Service - (919) 362-8676
Call the customer service line to use pay-by-phone services, access general account information, and inquire about billing history. View Terms & Conditions before using this service. NOTE: Please have your account number ready when dialing in.
Other Payment Methods
- Bank Draft: To enroll, please complete a Bank Draft Form
- Drop Box (available 24/7): Apex Town Hall Parking Lot | 73 Hunter Street,
Apex, NC 27502 - Additional Assistance: Customer Service Line 919-362-8676 (Automated service available 24/7)
- Walk-in: Monday - Friday, 8 am to 5 pm | 73 Hunter Street, Apex, NC 27502
- Mail In: Town of Apex, PO Box 250, Apex, NC 27502
Reconnection After Nonpayment
Once you’ve made your payment through eServices please contact our office at (919) 362-8676 Monday through Friday, between 8 am and 5 pm to schedule reconnection of your utility services. After hours reconnections are available on the night of cutoff from 5 pm to 10 pm for an additional $75 fee by calling (919) 372-7455.
The Town of Apex directly provides Electric, Water and Sewer, and Yard Waste services.
We also provide residential Garbage and Recycling services by contract with GFL (formerly Waste Industries).
Service availability may vary depending on location.
Common Utility Concerns
For all utility emergencies please call 919-372-7475
To request a leak adjustment for your utility bill, complete the Leak Adjustment Form.
| Water / Sewer | Phone Number | Online Form |
|---|---|---|
| Billing question / High bill concern | (919) 362-8676 | |
| Request bill adjustment due to leak | (919) 362-8676 | Online Form |
| Connect Service Questions | (919) 362-8676 | Online Form |
| Disconnect Service Questions | (919) 362-8676 | Online Form |
| Disconnection due to non-payment | (919) 362-8676 | |
| Mark utility lines / Call before you dig | 811 | Online Form |
| Sewer backup or other issue | (919) 372-7475 | Online Form |
| Water pressure problem | (919) 372-7475 | Online Form |
| Water quality issue | (919) 372-7475 | Online Form |
| Water service concerns / no water | (919) 372-7475 | Online Form |
| Garbage / Recycling / Yard Waste | Call |
|---|---|
| Bulk Item Collection | (919) 362-8676 |
| Garbage / Recycling Missed | (919) 362-8676 |
| Grass Clippings / Limbs / Leaves to be Collected | (919) 362-8676 |
| Need Moving Boxes Collected | (919) 362-8676 |
| Need Repair of Garbage / Recycling Container | (919) 362-8676 |
| Electric Service | Call |
|---|---|
| Power Outage or Surge | (919) 372-7475 |
| Electric Service Concern | (919) 249-3531 |
| Billing Questions / High Bill Concerns | (919) 362-8676 |
| Disconnect Service Questions | (919) 362-8676 |
| Disconnection Due to Non-Payment | (919) 362-8676 |
| Street Light Outage or Concern | (919) 249-3531 |
| Electric Heat Pump / Hot Water Heater Rebate | (919) 249-3531 |
| Load Management Switch Concern | (919) 249-3531 |